Shalanda Evans Email & Phone Number

United States

Staffing: recruiting, scheduling, leading othersCustomer service: ensures customer remains the top priorityDelivery Results: sales forecasting, inventory control, payroll managementMerchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and execution

Greendale, Wisconsin, United States

•Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability•Meet sales goals by training, motivating, mentoring and providing feedback to sales staff•Ensure high levels of customers satisfaction through excellent service•Complete store administration and ensure compliance with policies and procedures•Maintain outstanding store condition and visual merchandising standards•Report on buying trends, customer needs, profits etc•Propose innovative ideas to increase market share•Conduct personnel performance appraisals to assess training needs and build career paths•Deal with all issues that arise from staff or customers (complaints, grievances etc)•Be a shining example of well behavior and high performance•Additional store manager duties as needed•Provided store management and scheduling•Opened and closed the store at end of night•Monitored and ordered supplies•Achieved sales goals•Responsible for budget management•Regularly supervised a crew of 13•Handled customer inquiries and complaints

United States

Leads and develops teams effectively by teaching, training, and actively listening to associates; Tour-to-Teach. communicating and collaborating with all levels of associates regarding store operationsmerchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement. Sales, Retail & Customer Supportbusiness solutions; and communicating business objectives to teams effectively.Models and demonstrates exceptional customer service standards to store associatesservice model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; andproviding process improvement leadership to ensure a high quality customer experience.Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing andassisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring andensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area.Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; settingclear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusionawareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.Coordinates, completes, and oversees job-related activities and assignments by developing and maintain guidance

Milwaukee, Wisconsin, United States

•Conducted pre-sentence and pre-parole investigations. •POSC TRAINING. Prepare summaries and reports of investigations.•Supervise probationers and parolees. Interview parolees, their families, employers•Observed and recommended special community services rehabilitation.•Plan and evaluate cases with supervisor. Data Entry, GPS Monitoring•Report unusual conditions and questionable items to supervisor.•Arrested and transport probationers and parolees who are in violation.•Assisted ex-offenders to adjust to life in a free community and to prevent future criminal acts.•Arranged for treatment and employment of parolees. Assessments, Homework, Educate •Conducted regular interviews and reports on progress. Ability to be punctual •Build case Plans for Successful Discharge, Release Plans. /No contact w/ Victims •Ensure court orders are followed. Collect Supervision/Court/Restitution Fees

Milwaukee, Wisconsin, United States

•To Protect the Life and Property, Prevent Shrink•Deterrence, Apprehension Stops, DetainedPreventing Internal/External Theft/Operational Errors•Investigations, Monitoring the CCTV, reports (Milwaukee PD)•Daily/Weekly/Monthly EAS and Safety AuditsDaily/Week Safety Checks•Refund, Line Voids, Post Voids and Layaway Audits•Court Appearance, Interviewing•Meetings and Organizing (ORC) Meetings Across the United States•Writing Incident reports: Working with Company and Insurance company regarding customer and employee incident.thorough in written communication•Leading 1st in the region in internal thefts and 2nd and external thefts with a shrink goal of 2.2% out of 4.5%.Additional: Assist Store Manager (Management Team) with Front-End Supervision, Cashiering, Processing, Drops, Recruiting New Staff, Training Staff, Loss Prevention Operation, Train Associates on Customer Service, 10-Foot Rule, Active Shooter Awareness, Help and Train on Profitability, All revenues. Team player when it comes to prevention of Loss.

Performed duties caring for patients in-home services.Executed daily operations of preparing meals for clients.Trained on client confidentiality and HIPPA Laws.Changed bed linens, run errands, and wash laundry for clients.Successfully handled other required duties to care for clients.Effectively clean and sterilize clients' home.

Milwaukee

Performed duties caring for patients in-home services.Executed daily operations of preparing meals for clients.Trained on client confidentiality and HIPPA Laws.Changed bed linens, run errands, and wash laundry for clients.Successfully handled other required duties to care for clients.Effectively clean and sterilize clients' home.

United States

Protect The Life in Property of Burlington Store Coat Factory Store, External/Internal Investigation, Compliance Auditor, CCTV Montioring/Investigator, Apprehension and Deterrence, Daily/Weekly/Monthly Audit and Safety Audits, Training for New Employees

Milwaukee, Wisconsin

Working at Miller Coors Brewery- duties were as followed: Customer service at one of the Dock areas, exiting truckers, data entry, printing out proper paperwork, inspecting trucks, scanning IDs, sealing all truck loads. Inbound consisted of data entry, assigning control/dock information, beer weight, checking trucks in and directing them to assigned docks, general information guarding gates.

Milwaukee, Wi

Performed duties caring for patients in-home services.Executed daily operations of preparing meals for clients.Trained on client confidentiality and HIPPA Laws.Changed bed linens, run errands, and wash laundry for clients.Successfully handled other required duties to care for clients.Effectively clean and sterilize clients' home.

Milwaukee

Data Entry, Filing, Customer Calls and call transfer, Collection

Milwaukee, Wi

To protect the life and Property of North Western Mutual

Milwaukee

Performed duties caring for patients in-home services.Executed daily operations of preparing meals for clients.Trained on client confidentiality and HIPPA Laws.Changed bed linens, run errands, and wash laundry for clients.Successfully handled other required duties to care for clients.Effectively clean and sterilize clients' home.

Bachelor Of Applied Science - Basc, Criminal Justice/Law Enforcement Administration

Associates Of Applied Science, Criminal Justice/ Law Enforcement, Junior

Activities and Societies: Tutor (Writing and Mathematics) Inside this studies I had the opportunity to take many courses to prepare me.

Associate Of Arts And Sciences (A.A.S.), Human Services, General