Shaterricka Aldridge Email & Phone Number

Memphis, TN, US

Atlanta, Georgia, US

- Excellent communication skills, both verbal and written - Strong interpersonal skills and the ability to build rapport with customers - Active listening skills to understand customer needs and concerns - Problem-solving abilities to address customer issues effectively - Time management skills to prioritize tasks and meet deadlines - Empathy and patience.

Mclean, Virginia, US

• Answer 20 inbound calls an hour; aided with COVID-19 vaccine
• Entered data inquiries into a Genesys Cloud CRM
• Communicated via Microsoft Teams
• Performed administrative duties and projects, as directed.
• Organized data reports for COVID-19
• Quickly, trouble shoot and find solutions, and provide support to various parties.

US

• Reviewed insurance policies and claim forms to determine coverage eligibility
• Maintain detailed records and reports
• Collaborate with other departments to ensure timely and accurate processing of claims
• Analyze and interpret data such as leave and medical records
• Respond to customer inquires and provide updated on the status of claims

Keller, Texas, US

• Aided Navy retirees and service members by responding to phone calls, emails, voice mails and web/chat
• Entered data requests in a CRM (Customer Relations Management) tool
• Maintained record of entries
• Verified contents of documents prior to entering the information in CRM
• Integrated several types of software to generate specific working documents and forms such as spreadsheets, database and word processing.
• Interpreted policy and data to respond to inquiries pertaining to military personnel actions including entitlements, benefits, and eligibility for various agency functions

Horsham, Pennsylvania, US

Education record

Education record