• Stabilized a new migration process of secondary invoice review (Ireland)• Reviewed and approved invoices are delivered to Clients within agreed Business due dates.• Identify findings and engage with the Primary review team to fix the issues• Maintaining the error log, discuss with the primary review team each month and also discuss internally with the team to improve the process knowledge• Assisted in implementing a new control Tool ECEG in validating the drafted invoices in order to share with the clients ( Ireland)• Have been involved in the complete end-to-end solution: Global billing process - Setup / Invoice generation / Review / Delivery and Adjustment activity• Have assisted and taken up Management calls and been a part of onshore client calls regarding discussion of KPI's, error analysis and Due diligence calls, Team hurdles, Internal process training sessions.• Ensuring accuracy of invoices along with the review and correction• Helped less experienced team members manage daily assignments.• Obtained feedback from onshore team for process improvements in support of long-term business strategies.• Inspired and motivated team members to achieve KPIs.• Proactively solved complex operational problems, positively impacting business direction.• Developed training program's to boost team capabilities.• Monitored team performance and developed improvement plans.• Collaborated with line managers on department performance and KPIs.• Helped senior management plan and carry out daily operations and meet key objectives.• Managing a team of 6 members and monitoring their day to day activities.

• Responsible for managing a function within the Cash Ops group(s), including conducting the performance management process and providing input for staff and disciplinary actions.• Plan, organize, direct, control, and evaluate the process activities.• Overlook SLA and ensure adherence• Handled escalations and resolved them in a timely manner.• Maintained good rapport with interrelated teams such as Alternative assets, Sanction screening team, CDM team, and Account Manager groups to ensure seamless day-to-day activities.• Manage a team of QA professionals handling Transaction Screening, exceptions, and static data for India Hub• Handling team queries, work allocation, and monitoring their work daily; giving constructive feedback where necessary.• Responsible to ensure quick Turnaround Time (TAT) of requests Work with the team on change management, process improvement and reporting simplification of the population• Identifying areas of the business where there is a risk of non-compliance and develop policies to reduce that risk• Assisting the business in terms of generating daily reports and schedule adherence and ad-hoc reports, based on management requirement

• For Order To Cash (Accounts Receivable Process)• For Project Sandvik , handling(Business to Business) Collections, Cash applications, Customer Master data, and Invoicing, I have got hands-on experience on systems like Aurora, Pronto, JD Edwards, SAP• Responsible for UAT(User acceptance testing) for a tool Web-collect during the implementation phase - Educated and conducted a training session on the tool for the entire team to work in the live environment• Solving the disputes if any, by addressing them to the right departments• Having weekly calibration call with the clients on the process• Ensuring customers are provided with proper documents such as statements, and invoice copies so that they have sufficient time to review and make the payments• Created a watch list for problem payers and parameters for better credit monitoring• Conducted meetings with Account Managers each month to discuss account status and recommended accounts for placement with a 3rd party agency when necessary• Training the new employees in the process• Handling a team of 10 FTE's Cash application (2), Invoicing (2) and Cash collections (4) and CMD(2)• Work with Business controllers and customer to set up a payment plan on the accounts leading to bad debts• Reduced the overdue percentage from 30% to 4%, which is consistent throughout and most appreciated by the clients• As part of Factory model Project, have an exposure of handling multiple Geographies• Was part of the Click project in creating the Proto-types and was part of Client presentation for different business areas in Sandvik.

• Worked in various Loan department of mortgage processes like correspondent Receiving, Document management Indexing• Evaluating documentation submitted by broker and lenders based on loan type, Requesting additional documents or missing documents from broker• Counselled clients on financial matters and recommended suitable investment opportunities, products and services.• Implementing loans in Cloud application for underwriting and generating the loan number• Researched and analyzed new statistical data trends for financial strategies.

• Processing customers loans, deposits, Research and reconciliation and audit confirmation This includes activities like-: Reviewing commercial and home loan packages, Audit Confirmation requests, and Clearing customers request related to Demand deposit account(DDA),Certificate of deposit(CD),Money market account(MCA)• Proved my best in Teams Queue Management by resolving queries and handling escalations• Training the new employees in the process