With the sunset of Windows XP, SunTrust Banks, Inc is in the process of migrating its financial institution users to Windows 7. As a part of the Windows 7 Roles team we manage the successful migration of these users, maintaining all functionality they currently have in the XP environment.•Increased productivity by approximately 15 minutes per user while maintaining all functionality post migration.•Worked directly with Sr. Leadership to develop/package applications suites to be deployed to end users by business unit(s).•Maintained SharePoint site to track progression, exclusions, and produce reporting for senior level management.•Evaluated applications across the Enterprise using facilitation techniques, meetings, and other project tools such as IBM Endpoint Manager (BigFix), Juriba, and Liquidware.•Monitor and control applications/suites and statuses throughout the project life cycle.•Managed requirements, establishing and maintaining agreements between users and project team.•Identified bottlenecks and developed plans strategies with key stakeholders to mitigate risks.•Controlled and tracked project performance, time allocations, and quality by constantly evaluating project progress using Excel and conducting regular team status meetings.

Network Provisioning Engineer, Cbeyond, June 02 – Oct 13, Atlanta, GAProject Manager• Manage scheduling and installation of network elements, including long-hauls, backhauls, MetroE rings, EPL, PTP, etc to adhere with project scope and deadlines.• Facilitate and participate in brainstorming sessions and other project meetings, associated with risk assessment and project status updates and communications.• Manage network request, milestones and deliverables considering priority and time management.• Single point of contact for internal and external project teams.• Perform risk assessments to properly identify and proactively mitigate risks.• Developed and initiated communications management plans.• Maintain database integrity; create reporting via Excel and presentations with PowerPoint.• Develop and reviewed business cases.• Liaison between internal and external customers and stakeholders, providing project updates and communications.• Active participant in UAT testing, participating in identification and analysis.• Conducted interviews for the purposes of gathering and documenting requirements and processes.Provisioner• Initiate, monitor, and manage network orders, meeting the requirements of the network planners.• Track order flow thru from order entry to completion, escalating as required.• Able to adhere to time requirements, consistently meeting and exceeding project schedule.• Manage all provisioning aspects of network implementation from network growth to decrease in capacity.• Provision network orders for over 10 markets, working with several different LECs/Vendors, with the ability to maintain to their ordering requirements/specifications.• Create change request in preparation to reduce network capacity.• Issue trunk group requests, both new and augments to the network to avoid call blockage.• Active participant in new market deployments, attending and meeting with LEC’s for specifications regarding provisioning.

• Experience working with several ILEC’s, to include, ATT, Verizon (east and west) and Qwest.• Continually develop and maintain relationships with ILEC’s to simplify order processing, expedite procedures, escalations, and jeopardies.• Utilize applications such as Seibel and Neustar to manage clarifications, rejects, and jeopardies to ensure delivery of circuits by the confirmation dates set by the ILEC.• Initiate escalations with 1st and 2nd level management for circuit status on past due orders.• Create and maintain reporting spreadsheets, to ensure order management and track defects.• Assist with new hire training, which includes creating and maintaining training documents as well as processes and procedures for circuit delivery.• Create and supplement LSR’s and ASR for DS1 UNE, EEL’s and special access circuit request• Proactively manage circuit statuses to ensure circuits are delivered by the FOC date, jeopardies are resolved, and trouble circuits are worked in a timely manner.• Open maintenance tickets with the ILEC to resolve trouble issues which prevent customer installation.• Create queries using Seibel to work circuit disconnects to free up CFA’s for reassignment.• Active participant in SPA to UNE conversion projects.