Shaleigh Buckmaster Email & Phone Number

• Analyze and build solutions using Microsoft 365 applications (SharePoint, Teams, OneDrive and Power Platform).
• Design, develop and test systems from detailed specifications and requirements.
• Coordinated installation with team members and end users.
• Documented solutions.
• Level 2 of incident resolution and service requests.

• Developing, Designing and Supporting the IHT Service Desk’s online SharePoint Site, to include the UI, Libraries, Lists, Forms, and training.
• Created and maintain PowerApps / Flows and Microsoft Office tools in current use.
• Member of the company’s Office 365 Champion team.
• Create Knowledge docs and train service desk on apps such as MS Teams, OneNote, OneDrive, ToDo and other Microsoft collaboration tools.
• Customer support via phone and online ticket system utilizing remote support tools to diagnose technical issues related to PC operating systems, applications, Microsoft Applications, network, and peripherals in.
• Perform security administration functions for user access, data access, and remote access.

• Planned, designed, configured, tested and implemented SharePoint solutions.
• Provided initial user issue resolution and support.
• Assigned proper permission levels for all users of SharePoint.
• Maintained security for SharePoint services and applications.
• Created Team sites, templates, workflows, lists and libraries to support company initiatives.
• Tested and deployed new applications to ensure proper operation and integration.

• Installed, configured and updated computer tablet and phone for DirecTV/AT&T merge.
• Traveled throughout Idaho and Montana to AT&T stores for installation or repair.

• Provided Service Request and IMAC (Install, Move, Add and Change) services for requests logged.
• Provided technical support for local applications and databases to include the diagnosis and repair of computers and resolution of software issues.
• Wireless technology and connection troubleshooting.
• Managed Cisco MCU call manager for all video conferences across the state.
• Created, documented, maintained and scheduled all conference rooms at District 1 of the Transportation Dept.
• Worked closely with the Server team for all MS Exchange requests.

• Assisted with upgrading all company computers from Windows XP to Windows 7.
• Assisted with Technical support to company computers, tablets, printers and phones as needed, to include network troubleshooting, username and password reset to updates and software installation.

• Upgraded company computers from Windows XP to Windows 7
• Manage hardware inventory and maintenance;
• Wireless technology and connection troubleshooting.
• Internal and external maintenance of desktop, laptop, mobile hand-held computers, PDAs, cell phones and PDA style phones.
• Provide support to the IT Infrastructure, both hardware and software, to include SAP, Crystal Reports, SQL Server 2008- 2011; Internet/Intranet communications software and hardware installations
• Standard software utilities (Symantec Anti-Virus). Microsoft TCP/IP network protocols.

• Worked with customers via online helpdesk system, telephone and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals;
• Perform resolution and tracking of incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures.
• Perform security administration functions for user access, data access, and remote access.
• Provide technical support and training on operation and maintenance of PC’s and peripherals in accordance with company procedures and policies.
• Document all incidents, outages, status, and resolutions in problem management tool in accordance with IT Service Desk procedures.
• Create, add, and maintain documentation in knowledge database, including problem determination, resolution, and escalation procedures.

• 2nd line of technical support for companywide employees and volunteer accounts.
• Created user accounts, groups and computers in Windows Server environment using Active directory.
• Provided permissions in UNIX for co-workers to access information regarding blood donors.
• Installed software to PC’s remotely.
• Maintained passwords and accounts in Tivoli.
• Troubleshoot user access problems.

Boise, Idaho Area

• Administrator for the 2nd largest Intranet, serving over 750,000 U.S. Navy and Marine Corps personnel and Department of Defense contractors who use over 350,000 computers to keep operations running smoothly.
• First line of technical support for all software, hardware, peripherals, and printing devices
• Install, configure and troubleshoot various software and hardware including network connectivity
• Maintain servers and local Microsoft Windows systems
• Administer user accounts
• System administration services to include file servers, blackberry users, LAN/WAN, active directory, and exchange accounts

• First line of technical support for all software, hardware, routers, retail peripherals, and printing devices.
• Install, configure and troubleshoot various software and hardware including network connectivity.
• Maintain servers and local Microsoft Windows systems.
• Administer user accounts in Active Directory.
• System administration services to include file servers, blackberry users, LAN/WAN, Routers, switches, firewalls and scanning devices.
• Receive and resolve trouble calls, interface with users, identify and resolve problems, escalate unresolved trouble tickets (HP Open View Service Desk) as appropriate and track calls;