Shaleigh Maxwell Email & Phone Number

Raleigh, Nc, Us

Remote

● Established a clothing brand to raise mental health awareness in marginalized communities● Networked with 10 local mental health professionals for brand promotion and to raise awareness about the cause● Identified content and brand marketing strategies including website product display, social media calendar, captions,product descriptions, color selection etc.● Collaborate with 3 product partners and vendors to print product design on t-shirts and sweaters● Stay abreast of current market trends to provide best go-to-market strategy for new products and relaunches● Analyze ads performance, campaigns, website visitor data and click rates to create effective product sales strategies● Build customer loyalty by responding to questions and requests via email and on social media within 24hrs● Write compelling, customer-facing copy that aligns with Black Girl and Co’s brand voice

Wilson, North Carolina, United States

Verified and identified customer transactions to detect and prevent financial crimes activities● Demonstrated high empathy while assisting 120+ clients per day with inbound calls to verify financial transactions● Facilitated offshore onboarding training for 12 team managers on company policies, client engagement, and software● Collaborated to research and write the department’s Policies and Procedure Manual writing within 6 months● Managed 3 key projects - debit/credit card fraud prevention, email communications (multiple accts.), & team support● Collated Voice of Customer feedback during phone call sessions to build and improve customer relations and trust

Wilson, North Carolina, United States

Led and increased teams’ productivity by 20% by maximizing store space and ensuring working areas were clean● Operated the cash register with about $7k weekly revenue, collecting payments and ensuring 100% change accuracy● Helped customers find products, answered questions & offered product advice to improve the shopping experience● Reduced wait times by 2-3 minutes by creating operation strategies that increased the sales transactions process● Met high productivity standards in processing payments for customers in less than 5 mins (2x faster than average)

Wilson, North Carolina, United States

● Increased social media (IG, FB, TW) reach by 25%, followers by 15%, & engagement by 23%● Achieved 15% revenue increase by promoting products and services on social media and increasing web traffic● Directed digital marketing strategy and initiatives for brand building, guest retention, and revenue-focused activities● Aligned visual design and brand messaging for consistency across digital advertising and marketing platforms● Analyzed market data to determine and target key audiences and segments● Supported the sales process and increased brand trust by responding to online inquiries and comments● Create PowerPoint Presentations on social media campaigns for the marketing director

Mobile, Alabama, United States

● Promoted high customer satisfaction by resolving customer complaints and adjusting policies to meet demands● Established and directed Key Performance Indicators (KPIs) to promote team collaboration among 15 staff● Evaluated operations and trained staff periodically to improve efficiency and productivity by at least 50%● Managed schedules to ensure coverage during business hours and assign staff to areas of strength and growth● Advocate for client interests, sharing customer feedback with other Aquant departments