Shali Rana Reed Email and Phone Number
Shali Rana Reed work email
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Shali Rana Reed personal email
- Specialize in building and implementing go-to-market strategies, with an emphasis on customer success & retention- Obsessed on creating a culture of freedom, responsibility and performance for my team- Passionate about women in technology, deep tech and highly disruptive products - Focused on trying to make the world a better place Training: High Potential Leadership Program (Appen), DISC Training Workshop, MTC (Management Team Consulting) Inc. Interview Training, Force Management Sales Training
The Reeder
View- Website:
- thereeder.co
- Employees:
- 3
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Chief Operating Officer | Executive ProducerThe ReederSan Diego, Ca, Us -
Chief Operating Officer | Executive ProducerThe Reeder Co Dec 2017 - PresentWhere creativity meets revenue. The Reeder is a Content Strategy firm that creates memorable, brand-building B2B content that drives revenue. Why? Because most B2B content sucks – but not for long.If you want to build a remarkable brand, generate leads via content marketing, or convert prospects into meetings with compelling sales messaging – let’s talk. shali@thereeder.co
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InvestorFathom - Ai Meeting Assistant Sep 2024 - PresentSan Francisco, Ca, UsIncrease productivity with the #1 rated AI Notetaker!Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation. -
AdvisorWomen In Sales Club Nov 2022 - PresentChicago, UsThe Women in Sales Club is focused on enabling, empowering, and promoting women within the sales profession. In order to realize this vision and create more equitable sales teams in the future, we recognize that men need to be part of the conversation and contribute towards the progress. Through facilitating conversations and workshops focused on enabling sales professionals, we believe that we can help mold the future of sales to be more inclusive. -
Limited Partner, Stage 2 Capital AcceleratorStage 2 Capital Mar 2022 - PresentVirtual, UsThe Stage 2 Capital Accelerator supports early-stage companies in scaling their business, providing capital and hands-on coaching from an unrivaled community of elite go-to-market professionals. -
Director Of Global Customer Success & Solutions ManagementImerit Technology Aug 2021 - Mar 2024San Jose, California, UsiMerit is a global data labeling company offering end-to-end, high quality data annotation–across computer vision, natural language processing and content services–that powers machine learning and artificial intelligence programs for its customers. Key areas of focus: - Client retention- Customer expansion - Customer success driven programs and process optimization with the customer in the center of the flywheel - Company wide transformation programs -
Director, Global Customer Success & Program OperationsAppen May 2019 - Jun 2021Kirkland, Washington, Us- Manage a team of 9 CSMs across SMB, mid market, enterprise and strategic accounts and a team of 2 on the Programs Operations team- Focused on building strategic processes and workflows to augment new and existing user onboarding, identify and implement CSM coaching tools such as Gong, and optimize Gainsight/ChurnZero, Salesforce, Microsoft BI and other internal tools- Developed new hire onboarding and promotion pathways - Work cross functionally to execute on company wide initiatives and projects for Go To Market strategies- Nominated for and successfully completed Appen's first High Potential Leadership Program Focused on:- Gross and logo retention - Data Utilization - NPS and CSAT - Customer Programs, in collaboration with Marketing - Supply & Demand with Partners and in facility teams - Acquisition integration workstreams -
Sr Manager, Customer Success (Figure Eight)Appen Sep 2018 - May 2019Kirkland, Washington, UsFormerly Figure Eight Technologies, acquired by Appen - Managed team of 5 CSMs - Focused on: -- Customer Success, Customer Satisfaction and NPS -- Gross retention -- Logo retention -- Expansions and account growth -- Renewal Risk Mitigation Programs -- Customer Programs and Events -
Manager, Customer Success (Crowdflower)Appen Apr 2017 - Sep 2018Kirkland, Washington, UsFormerly Figure Eight Technologies, acquired by Appen - Operated in Player/Coach role (managing a book of business + managing a team) - Focused on engaging with highly complex client engagements and building necessary processes- Managed team of 3 CSMs - Focused on: -- Customer Success, Customer Satisfaction and NPS -- Gross retention -- Logo retention -- Expansions and account growth -- Renewal Risk Mitigation Programs -- Customer Programs and Events -
Global Manager Of Customer SuccessGettalent Feb 2016 - Mar 2017San Jose, California, UsgetTALENT is a Silicon Valley headquartered technology company with a vision for “powering personalized talent pipeline creation and engagement” using our proprietary Strategic Talent Pipelining (STP). We, essentially, bring together talent-holders and employers to meaningfully and safely interact in support of each employer’s short-, medium-, and long-term recruiting efforts. We regard recruitment (and being recruited) in much the same way as we do gardening, where the primary motivation is to help grow potential recruits, who will bloom at different times and with different valuable attributes. Only with continuous engagement (feeding and nurturing) can one be assured of a series of successful harvests, or of ensuring that one’s garden remains evergreen. -
Customer Success (Ipo)Talend Aug 2014 - Feb 2016San Mateo, California, UsTalend’s integration solutions allow data-driven organizations to gain instant value from all their data. Through native support of modern big data platforms, Talend takes the complexity out of integration efforts and equips IT departments to be more responsive to the demands of the business, at a predictable cost. Based on open source technologies, Talend’s scalable, future-proof solutions address all existing and emerging requirements of integration. -
Head & Director Of Customer Success (Acquired By Walmart Labs)Adchemy Oct 2013 - Mar 2014Adchemy is a SaaS company that builds beautiful marketing software for the enterprise with breakthrough innovation in paid search with semantic entity ads. Listed by The Wall Street Journal as one of the top 50 venture-backed companies in the U.S., Adchemy is a rapidly growing Silicon Valley company backed by August Capital, Mayfield Fund, and Microsoft.
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Manager, Customer Success & AdoptionClearslide Feb 2013 - Sep 2013San Francisco, California, UsClearSlide is a sales engagement platform. We help sales team close more business.Managed of team up 12 customer success specialists to provide training and increase utilization in accounts. -
Customer Success Mgmt & Post Sales DevBrightpearl Aug 2012 - Jan 2013Austin, Tx, UsBrightpearl helps you to sell more and sell better, wherever you are. A single point from which to manage all aspects of the business - in the shop, online, in the office or even in the warehouse. -
Customer Care Manager - Lifestyle/Specialty Medical/New Business (Acquired By Intuit)Demandforce Oct 2010 - Aug 2012San Francisco, California, UsSuccessfully manage a team of 5 Customer Success Managers & Support Specialists to develop high performing team members and to provide excellent customer service to new and existing accounts.Report of daily, weekly and monthly metrics to determine where additional training and support is needed.Create reports and dashboards using Salesforce to measure individual and group activities.Mastered the Health&Beauty industry for customer communications and success management and became a generalist for all other industries.Created and developed case studies for webinars to train our accounts using a one to many approach.Successfully developed, optimized and launched the first international account throughout the history of the company.Helped manage and develop a team of 7 to produce high performing success managers.Increased company revenue by successfully achieving the targeted sales quota per quarter.
Shali Rana Reed Education Details
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University Of San Francisco Class Of 2008International Business
Frequently Asked Questions about Shali Rana Reed
What company does Shali Rana Reed work for?
Shali Rana Reed works for The Reeder
What is Shali Rana Reed's role at the current company?
Shali Rana Reed's current role is Chief Operating Officer | Executive Producer.
What is Shali Rana Reed's email address?
Shali Rana Reed's email address is sh****@****eder.co
What schools did Shali Rana Reed attend?
Shali Rana Reed attended University Of San Francisco Class Of 2008.
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