As a Business Development Executive, I am gaining valuable experience in the fields of Marketing and Sales, where I focus on crafting strategies that drive financial growth while maintaining a strong emphasis on customer satisfaction. My role involves promoting and selling company products and services, building long-term relationships with both new and existing customers. I thrive on developing business strategies that align with client needs and company objectives.With a customer-centric approach, I have excelled in high-volume call center environments, consistently ranking among the top performers in inbound and outbound call handling. My ability to manage complaints, resolve issues, and provide effective solutions has earned me recognition for delivering high-quality work under tight deadlines.I possess strong interpersonal skills, effective listening abilities, and am proficient in problem-solving. I am also skilled in using relevant software and applications to manage customer interactions efficiently. My solid foundation in customer care and sales positions me to make a meaningful impact in any business development role.
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Business DevelopmentMsys Technologies | Software Product Engineering Services Apr 2023 - Jun 2024ChennaiBuild a strong pipeline of qualified sales opportunities by penetrating new accounts through calling, emailing and LinkedIn. Setting up meetings and building rapportto ensure everything goes smoothly with the client. Maintain and update CRM withcustomer data and interaction details. Reconnecting and building relationships with oldercold leads to build the opportunity pipeline. -
Business Development ExecutiveMsys Technologies | Software Product Engineering Services Apr 2023 - May 2023Chennai, Tamil Nadu, India(Storage | Networking | Virtualization | Cloud | SaaS | DevOps | Security | SRE | Kubernetes | QA Automation |Tech Support| UI/UX | Data Analytics) -
Engineer - Technical Support & Up-SalesMovate Apr 2022 - Apr 2023Chennai, Tamil Nadu, IndiaFocus Areas: Technical troubleshooting, Customer Satisfaction, and Customer Follow-up. Capable enough to offer support via Phone, Chat, and E-mail.● Deliver service and support to end-users using and operating automated call distribution phone, email and chat● Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services● Gather customer’s information and determine the issue by evaluating and analyzing the symptoms● Diagnose and resolve issue● Research required information using available resources● Follow standard processes and procedures● Identify and escalate priority issues per Client specifications● Redirect problems to appropriate resource. -
Associate - Sales & RetentionSutherland Dec 2018 - Aug 2020Chennai, Tamil Nadu, IndiaMcAfee : Retaining customer who needs cancellation , Up-selling, Handling quires , acknowledge issue & assist customer in fixing bugs and resolving technical challenges -
Customer Service RepresentativeSitel Nov 2016 - Dec 2017ChennaiTechnical Support, Customer Service, and Sales (Upselling)
Shalin M P Skills
Shalin M P Education Details
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Infant Jesus Matriculation Higher Secondary SchoolBusiness/Commerce, General -
Sathyabama UniversityAccounting And Finance
Frequently Asked Questions about Shalin M P
What is Shalin M P's role at the current company?
Shalin M P's current role is Business Development Executive | Customer Service Associate | Customer-centric | Sales & Services | Skilled Communication | Problem Solving | Time Management | Inbound & Outbound Call Handling | Proper phone etiquette..
What schools did Shalin M P attend?
Shalin M P attended Infant Jesus Matriculation Higher Secondary School, Sathyabama University.
What skills is Shalin M P known for?
Shalin M P has skills like Phone Etiquette, Mac, Microsoft Word, Windows 10.
Not the Shalin M P you were looking for?
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Shalin Patel P.Eng., C.E.T., M.Eng., Class-1 WWT, OIT
Team Lead, Chemical Process & Wastewater Treatment Engineer @ Ya Ya Foods Corp. | Process & Project Engineering, Ci, OperationsGreater Toronto Area, Canada
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