Senior Associate Technical Support
Current• Performed integration of Arcon tool with active directory for bidirectional network. Also, participated in network trouble-shoot for resolution of connectivity issues and errors.• Created dashboard for access tickets for shift handovers that corrected the SLA breach by 30%. • Executed password rotations, accounts resetting, integration, and maintaining/creating new safes, with a 99.9% success rate in resolving customer-related security concerns. • Monitored systems regularly for integrity, availability of hardware, resources, and key processes.• Reported 90+ dormant, rogue, and unknown accounts that resulted in streamlining the revoking and removal of inactive accounts.• Extracted list of unused accounts and documented the details with approvals to roll out the clean-up of 40k servers, this resulted in increased performance and stability.
