Shalini Bhat Email & Phone Number

Seattle, Washington, United States

Lead Service Cloud, Marketing Cloud, and Commerce Cloud admin, support and integration for CDI across all products and subsidiaries. Experience with SaaS application integration such as Avalara.

Greater Seattle Area

• Integrated third-party fundraising platform ‘GiveLively’ with Salesforce Instance, to raise more donations online ­Led coordination and communication with GiveLively, prepared detailed technical requirements, functional documents, and QA plan. Created custom profile on Salesforce dedicated to third party Integration. Configured Stripe payment methods and core profile on GiveLively to enable fundraising campaigns and events. Created custom report to display the donation raised from variety of campaigns and events. • Integrated leading sending platform ‘Sendoso’ with Salesforce Instance. This integration enabled nonprofits to send items/gifts directly to leads and improve campaign performance.• Integrated ‘Volunteer for Salesforce’ app from AppExchange to manage volunteers, track volunteer jobs and hours.• Import mass Leads and Contacts using Dataloader and Salesforce Import Wizard, record type creations, and lead conversion process for fundraising activities.• Led process automation for employee hiring. Created workflow rules to send customized emails to qualified candidates using custom email template and email alert features of Salesforce. • Salesforce Admin for the organization dealing with day-to-day operations such as managing users and permissions, sandbox refreshes, maintain data quality by identifying and deleting/merging duplicate records, keeping salesforce instance up to date with feature release/updates, document and provide training to users and weekly backups.

Portland, Oregon Area

Early employee of GolfNow (acquired by Comcast) that developed Customer Relationship Management software for the golf industry for demand based online reservation system with integrated features such as emailing. As a software engineer, responsibilities included designing, developing and maintaining new customer facing web applications and web services, custom content management system, teetime booking engine, developing interfaces to existent external applications, design and implementation of database tables, stored procedures and functions, and multi tier architecture based designing and development of object models.Technologies: C# .NET, ASP .NET, SOAP web services protocol in .NET and Java Scripts.