14 years of experience. Operations, Process Automation, Project Management on both Product and service based industries like, B2C, C2C, B2B etc., worked with Startups and Enterprise Companies understanding end to end Business

1 - Used critical thinking to break down problems,evaluate solutions and make decisions.2 - Proved successful working within tight deadlines andfast-paced atmosphere.3 - Served customers in a friendly, efficient mannerfollowing outlined steps of service.4 - Ensure 98% of consignment delivery within TAT5 - Supervise day-to-day operations in the customerservice department6 -Respond to the customer service issues in a timelymanner7 - Create effective… Show more 1 - Used critical thinking to break down problems,evaluate solutions and make decisions.2 - Proved successful working within tight deadlines andfast-paced atmosphere.3 - Served customers in a friendly, efficient mannerfollowing outlined steps of service.4 - Ensure 98% of consignment delivery within TAT5 - Supervise day-to-day operations in the customerservice department6 -Respond to the customer service issues in a timelymanner7 - Create effective customer service procedures,policies and standards8 - Develop customer satisfaction goals and co-ordinate with the team to meet them on asteady basis9 - Maintain accurate records and document allcustomer service activities and discussions9 - Assess service statistics and prepare detailed reportson findings10 - Hire and train new customer service agents11 - Setup Processes and ensure system in place for theproduct offered/served12 - Create SPO/KRA/KPI/SLA/QA Norms for the processand the teams for implementation13 - Ensure customer delight, on time follow-up, handlingcustomer grievances14 - Publishing weekly/monthly reports pertaining to process/product Show less

1 - Setup Processes and ensure system in place for the product offered/served2 - Create SPO/KRA/KPI/SLA/QA Norms for the process and the teams for implementation4 - Ensure customer delight, on time follow-up, handling customer grievances5 - Publishing weekly/monthly reports pertaining to process/product

1 - Collaborated with product development team toeffectively modernize and update promotions.2 - Initiated the process to create CRM &Implementation – Customer service, listings & usersupport3 - Responsible for Training all branches on servicesupport tool & ticketing system4 - Ensure both customer and user delight and processthe feedback to concern teams accordingly5 - Responsible for brand coverage & listingeducational institutes with course… Show more 1 - Collaborated with product development team toeffectively modernize and update promotions.2 - Initiated the process to create CRM &Implementation – Customer service, listings & usersupport3 - Responsible for Training all branches on servicesupport tool & ticketing system4 - Ensure both customer and user delight and processthe feedback to concern teams accordingly5 - Responsible for brand coverage & listingeducational institutes with course detailsPerform QA check both on call & content andensure 99% accuracy6 -Responsible for review update by users both on website/social media and on other forms Show less