Shalini Krishnan Email and Phone Number

- Conduct thorough research to identify relevant and trending topics for conferences, ensuring alignment with industry needs and audience interests.- Identify, invite, and coordinate with industry experts and keynote speakers to participate in conferences, handling all logistical and contractual arrangements.- Develop comprehensive conference agendas, including session formats, timings, and topics, to provide a valuable and engaging experience for attendees.- Collaborate with the operations and logistics teams to ensure smooth execution of conference events, including venue setup, audiovisual requirements, and attendee registration processes.- Work with the marketing team to create promotional materials and strategies to attract attendees, including email campaigns, social media outreach, and partnerships with industry organizations.

-Build and maintain strong relationships with key clients, understanding their needs and ensuring high levels of customer satisfaction.-Oversee a portfolio of clients, addressing their queries, issues, and requirements promptly -Coordinate with sales, marketing, and operations teams to align client objectives with company goals.-Handle escalated client issues and complaints, ensuring swift resolution and proactive communication.-Prepare regular reports on client feedback, satisfaction levels, and account performance metrics.-Stay updated on industry trends and market conditions to anticipate client needs and propose innovative solutions.-Mentor and support junior client relations staff, fostering a culture of continuous improvement.

- Customer Service: Provide front-line customer service by assisting members with inquiries related to EPF contributions, withdrawals, and other services.-Data Entry: Accurately input member data, contributions, and transactions into the EPF database system.-Documentation: Maintain and organize physical and electronic files, ensuring documents are properly filed and easily retrievable.-Processing Transactions: Process EPF withdrawals, claims, and other member transactions according to established guidelines and procedures.-Communications: Communicate effectively with members, employers, and internal departments regarding EPF-related matters.-Administrative Support: Provide general administrative support to the branch office, including scheduling appointments and maintaining office supplies.-Compliance: Ensure compliance with EPF policies, procedures, and regulatory requirements in all transactions and interactions.

• Mainly handling i-Sinar applications and cheque as well as the queries about the procedure and payment details. • Responsible for providing the good service at the EPF front line.• Serve EPF customers from answering questions, comments, giving information, suggestions related to the EPF scheme

- Worked in Project Costing PL - Petronas ICT GFC Project.- Worked with Senior Recruitment Consultant on requisition from PETRONAS ICT.- Convert CVs and CROF of GFC PETRONAS ICT.- Processed salary payment for Consultants and updated P&L.

- Minute Departmental Meetings.- Organizing multiple tasks into timeline and assuring that all deadlines are being met.- Assist in screen resumes and employment application.- Attend job fairs or other recruiting based events.