Shalini Webb Email and Phone Number

Assisted customers with order processing and issue resolution• Oversaw roughly 100 calls every day, handling 85% of the problems on the first contact.• Efficiently addressed customer grievances to sustain 95% customer satisfaction.• Overseen the accuracy and integrity of a customer database containing more than 5,000 clients.

Aided in sales processes and handled customer inquiries• Maintained a 90% client retention rate with individualized care.• Prepare and oversee client invoices, handle payments, and get in touch with them to work out payment arrangements and settle any invoice disputes.• Handled consumer phone calls, recorded client concerns, and sent concerns to management.