Shalini Dwivedi Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad Area, India

• On Boarded the new customer in the Global Liquidity Platform, ensuring a smooth and successful transition.• Evaluated the needs of Client Relationship Manager and Product Head Globally by communicating with them, fostering trust and rapport with clients.• Performed administrative tasks like scheduling meetings and conducting daily huddles within the department, assisting the smooth and efficient functioning of the team.• Provided training and mentoring to new employees, enhancing their skills and performance.• Maintained compliance and efficiency by ensuring that day to day processes were run as per defined process notes and policies.• Demonstrated effective leadership and management skills by planning, directing and controlling the operations to ensure quality of work as per the procedures.• Reviewed and approved the customer setups processed by team members, maintaining quality and accuracy standards• Provided support for other ad hoc projects initiated by Head of department both locally and globally, showing versatility and agility.• Presented Power Point Presentations to head of departments for ad hoc projects raised by Business Head of the Department, showcasing strong communication and presentation skills.• Worked with the team of 40 to deliver the needs of the customer.• Analyzed data given by higher management and delivered the results and insights to facilitate decision-making for the organisation's improvement.

Hyderabad, Telangana, India

Managed International Movements Globally, demonstrating string coordination and communication skills.Prepared Cost Projections, assignment contracts, perform record setup andmanaged vendor services for assignments, demonstrating strong analytical and organizational skills.Ensured timely and quality service delivery by initiating vendors for assignments globally.Shared best practices and knowledge with the team.Coordinated and managed all Global Mobility and Relocation services, including destination services, immigration, and temporary accommodation, and liaised with service providers such as immigration, relocation and tax departments, demonstrating string leadership and communication skills.Executed the signed engagements completely, being responsible for the quality and timely delivery of the work.Trained and guided the team members, fostering a positive and supportive learning environment and worked on ad-hoc projects to support the Global Mobility team as and when required, demonstrating flexibility and adaptability.Adapted to the new norms on various aspects of the process and built alignment across teams ensuring compliance and collaboration.

Hyderabad, Telangana, India

Dealt directly with Client implementation and relationship managers to process customer requests, providing effective and reliable support to customers, also monitored transactions and reported any unusual transactions.• Worked in B2B process and interacted daily with international client implementation and relationship manager teams , ensuring smooth and efficient communication and collaboration with clients.• Implemented two innovative ideas that were appreciated by the Vice President of the team.• Functioned as the spoc for resolving queries related to CBCC platform in liquidity engine, delivering high-quality and satisfactory service to customers and stakeholders.• Supported two major functional release, working with vendors and extending work hours for more than 18 hours on weekends to deliver the updated product version and ensure a successful release.• Conducted classroom training for a batch of 8 to to impart the policies and procedures of the core operations team, and served as the spoc for handling complex inquiries and incidents with the SLA & PLA.• Followed up on the defect status until they passed the testing phase and were implemented.• Reported defects on Quality Center and ensured timely resolution as per the proposed plan, which was derived from RCA calls with Vendors and Client Implementation Team.• Collaborated with various stakeholders such as Technical, Business Head, Product Manager, etc to identify and resolve issues, and to drive business growth and performance.• Managed defects and complex inquires from customers and stakeholders,ensuring end-to-end ownership and timely resolution of issues.

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Mba Hr, Human Resources Management/Personnel Administration, General

B.Com Computers, Accounting And Finance