Key skills required for the job:- Data analysis skills: to handle healthcare records and patient data analytics.- Communication skills: to effectively connect and engage with employees at all levels and patients.- Analytical skills: to understand and comply with current healthcare policies and regulations.- Leadership skills: to motivate employees to deliver their best for patient care.- Managerial skills: to hire, train and delegate tasks to the right staff and to develop creative solutions to staffing and patient issues- Crisis management skills: to effectively handle any issues without damaging the institution's reputation.

- O2O Integration Marketing : For the integration of online and offline customer channels, performed the market segmentation on online and offline customers and then ran a targeted marketing campaign.- MPF Anomaly Detection : Manual Pick Fail or Manual Quality check failure anomaly detection, found out the major factors contributing to the anomaly.- RTO Analysis : Identified the pin codes with most RTO cases using pareto and statistical principles.

- Marketing Channel Analysis : Ranked different marketing channels using techniques such as RFM analysis, CLTV and CAC, and strategised a targeted marketing campaign to retain the customers via non-paid channels.- O2D Breach analysis - Identified the issues and driver variables for ‘Order to Delivery Breached’ cases and devised possible measures to reduce them.

Application Development using Core Java, J2EE, SQL, Web-ServicesDomain: Telecom BSS LayerCLIENT: AT&T - Telecom MNCDESCRIPTION: Creating customer-centric service delivery experience which includes coordinated order checkout, delivery and status reporting across service domains.Technologies Used: Core Java, J2EE, Web Service (WSDL, XSD), SQL, HTML, Java Script, UNIX Shell Scripting, Log4j, Junit.Key Responsibilities:- Have worked on development and integration of different projects (Both Waterfall and Agile) in the application.- Analyzing Requirement & participating in the requirement calls, and base lining the requirements.- Developing Client display logic and View.- Modeling new java classes.- Technical Design Documentations, Unit Test & Assembly Test Plans, Debugging & Fixing Bugs.- Actively participated to ensure Quality Improvement Plan to reduce defect density in different modules as well as in the project.- Coordinating with team members working concurrently on modules to minimize interdependency, Transferring knowledge to the newcomers in the team.