Shalini Levens Email & Phone Number

Amsterdam, Nh, Nl

Schiphol-Rijk, North Holland, Netherlands

• Managing and executing long term MRO agreements with airline operators and lessors• Liaising between customers, engineering, production, supply chain and management teams• Maintaining and developing healthy client relationships by seeking solutions that are mutually beneficial to KLM and the customer• Overseeing risks and opportunities of maintenance contracts

Amsterdam Area, Netherlands

• Proactive account management of customer accounts in Belgium, the Netherlands and Luxembourg through adoption and engagement sessions (visits, phone calls and webinars) to achieve full customer engagement and help achieve their strategic business objectives. • Monitored customers' usage and reviewed customers' goals twice a year to predict retention and upsell opportunities.• Introduced the launch of new products, leading to trials and adoption. • Initiated regular meetings with other departments to develop processes for new and established accounts, shared and discussed customer feedback.• Identified high-risk account screening to ensure customer retention. Unearth new upsell opportunities of existing customers to drive sales growth.

Amsterdam Area, Netherlands

• Directed partner relationship and activities related to lead generation and visibility during fraud-related conferences and workshops.• Developed and maintained relationships with merchants and served as main contact point.• Gathered, reported and communicated customers' feedback on service, technology and product delivery.• Negotiated commercial and contract terms with new and existing customers.• Held monthly webinars with customers to demonstrate possibilities of the platform and tools.

Rotterdam Area, Netherlands

• Monitored the airport parking reservation system on a daily base to forecast and analyse occupancy.• Conducted floor walking to ensure that passengers flow, from arriving at the airport to passport control, were efficient to avoid long queues.• Corresponded with external parties for the airport’s weekly guided tour and represented the airport during community events.• Answered noise complaints.

Master Of Science - Msc, Air Transport Management

Activities and Societies: Toastmasters International Cranfield Speakers • Modules included the overall management of airlines such.

Bachelor’S Degree, International Business And Management Studies

• Modules included the overall management of organisations such as Information Technology, Strategic Management, Business Communication.