Shalini Merugu Email & Phone Number

India

• Consulting with training managers/training delivery heads of customer organizations on training solutions• End-to-end ownership of curriculum & course design, and delivery for customer projects – eLearning and Instructor Led Training (ILTs). This involves working with project managers and stakeholders for planning, organizing and directing deliverables and evaluating their effectiveness throughout the project. • Working closely with the Project managers for project plans, managing… Show more • Consulting with training managers/training delivery heads of customer organizations on training solutions• End-to-end ownership of curriculum & course design, and delivery for customer projects – eLearning and Instructor Led Training (ILTs). This involves working with project managers and stakeholders for planning, organizing and directing deliverables and evaluating their effectiveness throughout the project. • Working closely with the Project managers for project plans, managing customer and SME interactions and collaborating to ensure outcomes are on track to meet business needs.• Working closely with the Director Learning design to plan, develop and organize the policies and procedures for the Learning Design team.• Directing the Learning Design team in understanding client requirements, framing suitable Learning Objectives, and developing course outlines, and providing strategic Instructional design inputs (especially for key projects) to ensure best possible learner outcomes, supporting and advising the team in ensuring that training gets translated into actual performance on the job.• Providing expertise in term of applying adult learning theories and strategies in the design of various deliverables • Ensuring excellence in quality of deliverables – both eLearning and ILTs (reviewing storyboards/ILT materials/finished courses to ensure they are instructionally sound, effective and adhere to given quality standards). • Conducting technical interviews for candidates as part of selection committee, providing ongoing training and on-the-job coaching to the Learning design team, and Business Communication training for the Project Managers • Representing the company at marketing events such as summits and seminars. • Supporting the sales team in understanding prospects/customers’ requirements, developing concept papers, Proof of Concept, and conducting pre-sales presentations (virtual) and customer education webinars Show less

India

Ensuring Quality & Conducting reviews (Storyboards and audioscripts), Conducting ID workshops/presentations for customers/prospects, writing conceptual papers on Mobile Learning to support internal research, Editing, Voice overs

• Working closely with executive leadership in developing action plans and executing content marketing strategy to establish the organization as a competitive provider of eLearning services. • Working closely with the research team to plan and organize research in response to market needs• Directing and advising the team of writers on selection of topics for blogs as a part of content marketing strategy• Training writers in the content marketing team and supervising their work by… Show more • Working closely with executive leadership in developing action plans and executing content marketing strategy to establish the organization as a competitive provider of eLearning services. • Working closely with the research team to plan and organize research in response to market needs• Directing and advising the team of writers on selection of topics for blogs as a part of content marketing strategy• Training writers in the content marketing team and supervising their work by reviewing their blogs and providing training through ongoing feedback and training sessions• Working closely with executive leadership to get processes in place for smooth execution of content marketing deliverables• Responsible for the quality of all deliverables from the content marketing team• Conducting regular customer education webinars to advocate eLearning• Representing the organization within various economic and social organizations (was invited by the College of Agricultural Banking (CAB), the apex training institution of the Reserve Bank of India (RBI) to be the keynote speaker at its annual conference in 2014.)• Providing expertise to educate customers by conducting live workshops on getting started with eLearning • Providing expertise to the sales team in understanding prospects/customers’ requirements, developing concept papers, Proof of Concept, and conducting pre-sales presentations (virtual) • Helping sales teams in developing proposals Show less

Manage all User Assistance projects (Curriculum and Instructional Design, Product Training, Technical Writing, User Assistance solutions ) end-to-end for the company's Content Authoring products (courseware development tools) - ToolBook and TotalLCMSManage, design, and deliver all technical documentation for Authoring products (Online Help, User Guides, Online courses, Demos, Conceptual Knowledge documents, Quick Reference Guides), working closely with Product Management, Product… Show more Manage all User Assistance projects (Curriculum and Instructional Design, Product Training, Technical Writing, User Assistance solutions ) end-to-end for the company's Content Authoring products (courseware development tools) - ToolBook and TotalLCMSManage, design, and deliver all technical documentation for Authoring products (Online Help, User Guides, Online courses, Demos, Conceptual Knowledge documents, Quick Reference Guides), working closely with Product Management, Product Development, QA, and User Experience teams in the US, Australia, and IndiaManage, design, develop, and deliver all customer -facing instructional materials (curriculum and instructional design) for Authoring products based on feedback from Sales, Senior Product Specialists/SMEs in the USManage and conduct reviews of ILT materials, WBTs, demos, and documentation Manage all communication with customersConduct beta classes for new trainings, incorporate feedback from Senior Product Specialists, and conduct train-the-trainer sessions before rollout of new trainings.Deliver customer trainings for ToolBook and LCMS in EMEA and AsiaPac (onsite and virtual training) with consistent customer satisfaction ratings of 8.5+ out of 10. Manage updating news portal with conceptual graphics and tag lines. AchievementsRedesigned the existing ToolBook curriculum to keep up with current market trends - received positive feedback from Senior Product Specialists.Managed multiple projects while also pitching in as a working resource. Met all deadlines with no compromise on quality.Worked on a strategy for User Assistance (Online Help), contributed to the pilot project, and was instrumental in getting executive buy-in based on a presentation to management.Consistent customer ratings of 9+ out of 10 on ToolBook (EMEA and AsiaPac). Show less

ResponsibilitiesDeliver Documentation, Instructional Design, and Training SolutionsDevelop product documentation, online courses, quick reference manuals, and workflow guides for customer use Deliver customer projects on custom training material and online coursesUpdate and deploy all product-related online courses on the company's Learning Management System (TotalLMS)Conduct product trainings on TotalLCMS for customers in EMEA and AsiaPac Conduct internal trainings on… Show more ResponsibilitiesDeliver Documentation, Instructional Design, and Training SolutionsDevelop product documentation, online courses, quick reference manuals, and workflow guides for customer use Deliver customer projects on custom training material and online coursesUpdate and deploy all product-related online courses on the company's Learning Management System (TotalLMS)Conduct product trainings on TotalLCMS for customers in EMEA and AsiaPac Conduct internal trainings on TotalLMS for new hiresContribute cross-functionally to TotalLMS documentation and training materialsPeer editing and visualizing conceptual graphicsAchievementsJoined as a documentation resource for TotalLMS, but also started handing internal trainings on the product within 1 month of joining SumTotalRamped up on TotalLCMS within 2 weeks and did my first International Customer training for Tokyo Electron, Japan with customer ratings of 8.2 out of 10.Redesigned the approach to training on TotalLMS and reduced effort by half for maintenance of ILT materials and training databases. Created a customized Best Practices document for the American Association of Otolaryngology (AAO), based on prototypes I worked on under the senior lead. Show less

Instructional Design Designing and creating E-learning courses across diverse domains Analyzing raw data from various sources and consolidating it into usable contentWriting storyboards with zero-defects, adhering to Six Sigma qualityWorking closely with subject-matter experts and development teamsTraining Received: Principles of Instructional Design, Influencing Skills at GE

Product DevelopmentHandling E-learning initiatives for training in soft skillsWriting and editing content for the website: www.themanagementor.com (A content and knowledge network for management professionals )Coordinating between the management and the technology, design, and content teams, for the launch of www.themanagementor.com)Content WritingHeading a pool of writers for customized content, catering to specific verticalsManaging ManageIT (A content and… Show more Product DevelopmentHandling E-learning initiatives for training in soft skillsWriting and editing content for the website: www.themanagementor.com (A content and knowledge network for management professionals )Coordinating between the management and the technology, design, and content teams, for the launch of www.themanagementor.com)Content WritingHeading a pool of writers for customized content, catering to specific verticalsManaging ManageIT (A content and knowledge intranet for IT professionals)Writing on career-related issues for www.themanagementor.com and ManageIT. Contributing to The Hindu Opportunities (The career supplement of The Hindu, India's national newspaper) and Khaleej Times, Dubai. Have around 40 by-lines to my credit.TrainingProviding soft skills training for participants of the Masters in Information Technology (MSIT) course - a joint venture between Carnegie Mellon University, USA, and Andhra UniversityConducting Outbound Management Training workshopsQuality controlEditing and proofreading site-related content and various company-related documents - web pages, proposals, and content related to the company or its clientsContent Analysis and ResearchSourcing content for the Chief Knowledge Officer, covering a variety of topics Training Received: Train the Trainer, Outbound Management Training Show less

Taught English to students pursuing their Post Graduate Diploma in Information Technology (PGDIT)

ResponsibilitiesConducting training needs analysisConducting courseware research Designing curriculumConducting training programsConducting evaluation

Ma, English

Post Graduate Diploma, Teaching Of English

Bachelors, English Literature, Psychology, & Political Science