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Shalini Sandakumar Email & Phone Number

Expert in Logistics & Operations Management | 15+ Years in Optimizing Logistics Solutions | Customer Service & Inventory Specialist at Qi Group
Location: Petaling, Selangor, Malaysia 3 work roles 2 schools
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Current company
Qi Group
Role
Expert in Logistics & Operations Management | 15+ Years in Optimizing Logistics Solutions | Customer Service & Inventory Specialist
Location
Petaling, Selangor, Malaysia
Company size
1285 employees

Who is Shalini Sandakumar? Overview

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Quick answer

Shalini Sandakumar is listed as Expert in Logistics & Operations Management | 15+ Years in Optimizing Logistics Solutions | Customer Service & Inventory Specialist at Qi Group, a with 1285 employees, based in Petaling, Selangor, Malaysia. AeroLeads shows a matched LinkedIn profile for Shalini Sandakumar.

Shalini Sandakumar previously worked as Senior Team Lead at Qi Group and Senior Customer Service Executive at Symphony Bpo Solutions Sdn Bhd. Shalini Sandakumar holds A Level, Business & Law from Nirwana College.

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Email format at Qi Group

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Qi Group

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Profile bio

About Shalini Sandakumar

The moment I navigated the complex customs regulations of Russia, India, and the Middle East, I realized my knack for logistics and operations. This pivotal experience set the foundation for a career dedicated to optimizing logistics solutions and ensuring seamless operations.Notable Qualities & Achievements:✨Logistics Optimization: Identified and implemented logistic solutions, enhancing efficiency by 20%.✨Inventory Management: Managed inventory for major events, ensuring timely availability and efficient distribution to over 15,000 customers.✨Customer Service Excellence: Improved customer satisfaction rates by 15% through effective claims handling and proactive communication.✨International Shipping Compliance: Ensured compliance with international shipping regulations, reducing customs-related delays by 25%.✨Project Management: Successfully led logistics for multiple high-profile conventions across different countries.I believe in the power of strategic planning and meticulous execution to drive operational excellence. My mission is to leverage my expertise to foster innovation and deliver exceptional results.I am always eager to connect with professionals and explore opportunities for collaboration. Feel free to reach out to discuss how we can work together to achieve great things.

Current workplace

Shalini Sandakumar's current company

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Qi Group
Qi Group
Expert in Logistics & Operations Management | 15+ Years in Optimizing Logistics Solutions | Customer Service & Inventory Specialist
hong kong, central and western district, hong kong
Website
qigroup.com
Employees
1285
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3 roles

Shalini Sandakumar work experience

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Senior Team Lead

Current
Qi Group

Petaling Jaya, Selangor, Malaysia

Specialization: Logistics and Customer Service Role: Operation Industry: Customer Service 🔹Developed and implemented logistic solutions for regions with strict customs regulations, improving delivery efficiency.🔹Provided strategic logistics, warehousing, and shipping advice to project teams, ensuring compliance and operational efficiency.🔹Conducted regular audits on operations and inventory management, maintaining adherence to company standards.🔹Managed inventory for major company events, ensuring timely availability and efficient distribution.🔹Coordinated with global logistics partners to ensure on-time delivery and compliance with import/export procedures.

Oct 2012 - Present

Senior Customer Service Executive

Symphony Bpo Solutions Sdn Bhd

Petaling Jaya, Selangor, Malaysia

Specialization: Customer Service Role: Enquiry & Complaints Industry: Business Process Outsourcing Project: Readers Digest Asia Pte Ltd🔹Engaged with customers through various channels, ensuring high levels of service and satisfaction.🔹Maintained and secured accurate records of customer interactions and transactions.🔹Liaised with clients to manage expectations and ensure satisfaction through effective communication.🔹Processed and verified invoices and requisitions, ensuring financial compliance.🔹Managed weekly issuance of cheques and ensured timely and accurate payment distribution.

Jun 2011 - Sep 2012

Senior Customer Service Executive

Symphony Bpo Solutions Sdn Bhd

Petaling Jaya, Selangor, Malaysia

Specialization: Reporting Role: Execution Specialist Industry: Business Process OutsourcingProject: Lenovo Malaysia Asian Services🔹Compiled and analyzed weekly Services Operation Scorecards, providing accurate data presentations.🔹Monitored and reported on key performance indicators, ensuring service quality.🔹Prepared and compiled comprehensive service operation reports.🔹Managed weekly Service Requests (SR) and Case Reports, ensuring detailed analysis and documentation.🔹Performed data extraction and analysis using Hyperion/Brio for informed decision-making.

Jun 2009 - May 2011
Team & coworkers

Colleagues at Qi Group

Other employees you can reach at qigroup.com. View company contacts for 1285 employees →

AC Alieze Chinomso Alieze Chinomso Colleague at Qi GroupLagos, Lagos State, Nigeria View → MM Mostafa Mahmud Mostafa Mahmud Colleague at Qi GroupAlexandria, Egypt View → MS Manjusha Santhosh Manjusha Santhosh Colleague at Qi GroupKochi, Kerala, India View → CB Chinweuba Bartholomew Chinweuba Bartholomew Colleague at Qi GroupDelhi, India View → KG Kartini Ganesan Kartini Ganesan Colleague at Qi GroupPetaling Jaya, Selangor, Malaysia View → EB Esther Baidoo Esther Baidoo Colleague at Qi GroupAccra, Greater Accra Region, Ghana View → AM Asmaa Mohie Asmaa Mohie Colleague at Qi GroupEgypt View → SS Samir Sadelli Samir Sadelli Colleague at Qi GroupAlgeria View → EB Empowering Be Your Own Boss Empowering Be Your Own Boss Colleague at Qi GroupChennai, Tamil Nadu, India View → AP Aneesha P. A Aneesha P. A Colleague at Qi GroupThrissur, Kerala, India View →
2 education records

Shalini Sandakumar education

A Level, Business & Law

Nirwana College

🔹Second Class Honour

Malaysian Certificate Of Education (Spm)

Sekolah Menengah Kebangsaan St. Mary
FAQ

Frequently asked questions about Shalini Sandakumar

Quick answers generated from the profile data available on this page.

What company does Shalini Sandakumar work for?

Shalini Sandakumar works for Qi Group.

What is Shalini Sandakumar's role at Qi Group?

Shalini Sandakumar is listed as Expert in Logistics & Operations Management | 15+ Years in Optimizing Logistics Solutions | Customer Service & Inventory Specialist at Qi Group.

Where is Shalini Sandakumar based?

Shalini Sandakumar is based in Petaling, Selangor, Malaysia while working with Qi Group.

What companies has Shalini Sandakumar worked for?

Shalini Sandakumar has worked for Qi Group and Symphony Bpo Solutions Sdn Bhd.

Who are Shalini Sandakumar's colleagues at Qi Group?

Shalini Sandakumar's colleagues at Qi Group include Alieze Chinomso, Mostafa Mahmud, Manjusha Santhosh, Chinweuba Bartholomew, and Kartini Ganesan.

How can I contact Shalini Sandakumar?

You can use AeroLeads to view verified contact signals for Shalini Sandakumar at Qi Group, including work email, phone, and LinkedIn data when available.

What schools did Shalini Sandakumar attend?

Shalini Sandakumar holds A Level, Business & Law from Nirwana College.

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