 Serviced Office professional with 14 years + experience in marketing strategy for Executive Offices, Serviced office space, Virtual offices & management of the same as Independent Profit Center Head Profit Center- North specializing in B2B relationships & generating new sales. Expertise in deal negotiation, closing deals, lead generation, followups & closure of deals. Independently sourcing leads & generating business for Delhi NCR region for the company. As Senior Center Manager have overall responsibility for running DBS Office Business Center in New Delhi profitably while driving the sales & operations.  Emphasis on growing and retaining existing customers by delivering exceptional Customer Service.  As the Center Manager have ensured the services provided by the center team helps to attract & retain DBS Business Center customers and drives the overall profitability of the Business Centre.  Initiating staff training for handling business center as experienced professionals, including Customer Service training.  Initiated DBS Lead Club in New Delhi area – this is a proactive business networking forum. Guiding customers on needs & setting up office in India.

A) Sales/Marketing I have generated profitable new business for Executive Offices through prospecting enquiry handling within the local market.. I have driven & maximized service revenue through up-selling of variable services to new and existing customers. Conducted Business Centre tours, with a goal of converting prospects into customers by effectively listening and selling the entire product range. Sales Lead generation via prospecting through local companies, partnerships and brokers. I specialize in closing of Serviced Office sales deals effectively with continuous updation of CRM throughout the sales process to close of deal. Building strong connections in B2B community & local market by attending networking events and building strong channel relationships.. Developed a sales strategy for sales operations to achieve business center sales & targets & improve occupancy. Generated 100% revenue in Serviced Office space in 1999.B) Operations/Financial Management I am accountable for Centre profitability, Centre performance and success through P & L management. My focus is on driving revenue of the Business Center by effectively and consistently maximizing all service revenue by increasing sales. I have effectively managed the Business Center renewal process by strategically working to retain every customer at a profitable margin. I believe one lost customer is one lost sale & the customer brings value to the organization by staying on with the business center as this translates to loyalty on account of great customer service. My focus is on maximizing occupancy and profitability of the centre by proactively managing customers expansion requirements. My SOP is to analyse on monthly basis the centre business process, account for P & L,cost management and drive agreed actions to enhance centre performance leading to streamlined branch management with cost reduction measures & strategies.

Customer Service I believe in being focussed on meeting Customer satisfaction & client servicing – a satisfied customer is a retained customer in the Serviced Office – for this I proactively maintain and develop existing customer relationships. It is essential to ensure the business centre team is delivering exceptional customer service and customer's needs are handled effectively and efficiently. I provide direction to centre team to ensure there is a clear focus on delivering a 100% customer satisfaction rating. This role has required wearing of many hats with ensuring front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintaining a 5-star business center facility & spreading awareness of the DBS Office Business Center brand & generating PR in the B2B & B2C community. Some clients retained by us are Lafarge,Morgan Stanley,Bristol Myer's, Sumitomo,Daiwa,Quest Software, Vodafone.D) Leadership As Center Manager of a Business Center I have independently been responsible for HR recruiting, inducting, training, managing, motivating, leading and developing a centre team. Communicating clear performance expectations for each team member at the outset helps them to focus on Business Center expectations and holds them accountable for results. An important tool has been conducting regular meetings in order to brief the team on daily workflow, prioritizing and delegating to the centre team in order to meet deadlines and customer needs. I believe in leadership from the front & a clear communication of centre performance and team objectives on a regular basis through monthly team meetings greatly assists in focus & driving the team for great office occupancy. Some of the deals made - National Panasonic,SAP,Arthur Anderson,Franklin Templeton,Mizuho Bank,Bank of America,DSP Blackrock,NTT Communication,BAE Systems,Quest Software,Mitsubishi.