Shalisa R Bailey, Mba Email & Phone Number

Houston, Texas, United States

Ensures that the team is consistently delivering results exceeding expectation while adhering to the principles, practices and standards of the department.• Lead the SafePoint Support team, ensuring high-quality service and guaranteed customer satisfaction and retention.• Support the SafePoint Support Manager's direction, aligning team efforts with the overall business strategy, while acting as a liaison between leadership and the team members.• Collaborate with customers to understand and address their business needs, challenges, and objectives.• Assign tasks to SafePoint Support team members, ensuring deadlines are met and tasks are prioritized effectively.• Act as the primary point of contact for escalated customer issues, providing solutions proactively.• Provide ongoing training, development, and coaching to team members to enhance their performance fostering a positive and collaborative team environment to maximize customer value.• Establish strong working relationships with cross-functional teams, including Implementation, Technical, and Development teams.• Prepare departmental reports and provide routine updates to leadership on team performance and customer account status.

Ensured that high quality standards of the company were achieved through in-depth analysis and documentation of supplier contracts, product supplier warranties, materials, specifications and documentation.• Managed the approved vendors list. Regularly reviewed the list and audited supplier documentation to verify compliance with requirements. Requested missing documentation, updated with current supplier information as needed, and processed requests for new supplier additions.• Created documentation for Product Supplier Warranties (PSW's) and sent to suppliers for first article inspection.• Certified product documentation and approved products for shipment using internal programs for asset management and material management.• Supervised the daily flow of the Receiving Inspection department. Visually inspected incoming materials. Managed inventory using Syteline software.• Communicated frequently with suppliers, customers, and Engineers to obtain information, answer questions, and resolve any issues.• Created and tracked non-compliances using Salesforce Compliance Quest. Created and managed contracts in PROCure.

Houston, Texas Area

Worked within two contracting positions to support activities that ensured the highest level of quality in vendor selection, contracts, materials, specifications, and documentation.• Managed the list of approved vendors. Regularly reviewed the list and made updates as needed with current supplier information. Requested missing documentation and processed requests for new supplier additions.• Created documentation for Product Supplier Warranties (PSW's) and sent to suppliers for first article inspection.• Oversaw daily activities of the Receiving Inspection department. Continually identified ways to improve workflow.• Reviewed and qualified mill test reports and material certifications for incoming products and materials using material specifications and drawings. Approved quality products and rejected non-conforming products. Generated reject reports and initiated credit memos for goods being returned to vendors and vendor charge backs.• Generated data books, documentation packages, and certificates of compliance for outgoing material. • Logged field complaint reports, assigned a tracking number, and delegated complaints to the correct personnel for investigation. Followed up weekly to ensure timely resolution. Created a weekly status report in PowerPoint. • Created training materials and flow charts. Trained new QA staff. • Redesigned the electronic filing system for QA documentation.

Houston, Texas Area

Began employment as QA Certifications Clerk III and quickly moved into the role of Quality Systems Coordinator to supervise the daily flow of the certifications department.• Delegated tasks to team members and tracked tasks to ensure that orders were being certified expeditiously. • Maintained a hands-on philosophy in all areas even in senior-level role. Reviewed and qualified mill test reports for incoming raw materials. Input testing results. Reviewed certifications against purchase orders to confirm that specifications were met. Certified manufactured materials prior to shipment. Distributed certification packets to customers via email or upload to the SAP portal. • Prepared and maintained quality control forms, documents and specifications, ensuring only authorized personnel had access.• Scheduled, coordinated, and oversaw internal audits and management review ensuring findings were accurately documented and addressed and reports generated.

Oakland, Ca

Provided all-encompassing administrative support to several executives spanning 5 departments as well as the company as whole.• Supported human resource, business development, marketing, accounting and financial functions. Input timecards in TimeSlips to prepare for payroll and billing. Validate and approve invoices, expenses, payroll, and leave requests. Initiated collections efforts on past due accounts. Ordered company supplies and maintained adequate inventory.• Supervised daily workflow of administrative and reception personnel. Maintained the department calendar and processed leave requests and tracked time off. Created testing & inspection schedules and dispatched daily job assignments to inspectors.• Assisted with screening and onboarding of new employees, benefits selection and enrollment. Created identification cards. Ensured certifications were current. Scheduled training, testing, and seminars as needed. Created and maintained curriculum vitae (CV) for executives and inspectors as well as structural and departmental organization charts.• Produced proposal contracts, RFQ’s and RFP's for new projects. Transcribed testing and inspection reports. Transcribed and formatted articles for publication and reports for litigation. Generated final affidavits and project close-out documents.• Managed verbal and written communications with executives, staff, stakeholders and Government agencies. Created and maintained detailed records related to company data, personnel, contractors, projects, and operations.

Graduate Certificate, Finance, General

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Business/Project Management

Certificate, Advanced Office Technology

Diploma, General Education