Sha Liu Email & Phone Number

Gainesville, Florida Area

• Analyze UFIT needs, document requirements, produce reports and make revisions to the project and portfolio management. Assist with the analysis of project schedules, tasks, milestones, budget, issues, and risks..
• Maintain and support Service Management applications, myIT, and myRequest. Work cross-functionally between UF Information Technology and campus. Resolved over 382 tickets.
• Work with UFIT Partners to analyze current and future allocation, business demands, and processes for continual service improvement. Generated weekly, bi-weekly, monthly reports for department and leadership team to.
• Generated dynamic and interactive Project Status report dashboard on Cognos, reducing duplicated work for Project Managers by saving 20 hours per week for PMO, allowing the leadership team to review real-time reports.
• Recorded UFIT PPM Onboarding Training video series to improve training efficiency for all new employees, making training more reachable and save managers’ time to guide new users hand by hand.

Gainesville, Florida Area

• Interpreted data and analyzed results using MySQL to get access to the database of IT help desk. Collaborated with 3 team members to address relevant factors to cost, time consumption, and problem types to help improve.
• Developed a database to consolidate 3000+ help tickets in 20+ ticket issue categories in a single platform, reducing 350+ redundant items to optimize statistical efficiency and quality to support the Chemistry.
• Conducted in-depth analysis of agents’ productivity and ticket issue categories frequency to identify top 10 tickets of time consumption. Redesign and implement ticket category database structure ERD to optimize.

Jacksonville, Florida Area

• Supported Accounting, IT, and the Chief Operating Officer for Crawford Contractor Connection, a $600M revenue producing group. Performed business intelligence analysis with a focus on revenue prediction and trend.
• Analyzed 6 years of contractor billing data to determine factors that are correlated to billing revenue by preprocessing the data in SQL Management Studio, conducting time series analysis in R, and displaying results.
• Sorted 1.6M+ data rows and 11 distinct variables to build a model to forecast future revenue, resulting in monthly revenue predictions with 95% confidence. This model improved forecasting of benefits, financial.

Shanghai City, China

• Organized student team to hold promotional activities every spring and fall to increase China Telecom market share in Songjiang district. Designed a marketing strategy to attract more student to choose our products..
• Led a team over 20 team members to create 38 million in annual sales over Songjiang district in Shanghai.
• Arrived the sale goal of 12 thousand broadband and 9.5 thousand Mobile devices.
• Won the Champion of HUAWEI CUP Entrepreneurship Contest of China Telecom in Shanghai.

Master'S Degree, Information Systems And Operations Management

Activities and Societies: Vice President of Membership & Treasury, Association of Information Systems

Bachelor'S Degree, Engineering/Industrial Management

Activities and Societies: Vice President, Market development of Student Union Vice Captain of volunteer experience in Fulizhuang.

Exchange Student, Business/Commerce, General

Core Courses： European Economic Integration Organization and Leadership, Intermediate Quatitative Methods International Economic