• Contributed to 20% organic favorable growth in FY24 by generating first-ever, $100k+ of OEM project revenue by managing 30 design control and change control projects • Managed packaging and shipping temperature excursion and product performance studies • Led and collaborated with cross-functional teams in legal, quality assurance, quality control, regulatory affairs, research and vendors and ensured successful completion of project life cycle that met business goals and objectives • Built and maintained strong relationships with OEM clients • Managed statement of work standard process, facilitated milestone reviews and payments, reviewed feasibility, verification and validation plans and reports, initiated product release process and monitored and controlled product launches • Created business development tools: capabilities presentation, SOW templates, project estimation tools, cost quotation templates and supplier agreement language • Maintained NPI tracking tool and managed opportunity funnel in Salesforce.com • Communicated any project changes to impacted stakeholders and delivered project reports • Conducted stand up meetings with project review team and presented quarterly reviews• Increased lab space by implementing a problem-solving process that generated new revenue• Led a bill of materials (BOM) initiative for new product release finished good catalog items

• Led upstream product management and downstream marketing management projects including operational launch readiness plans, user acceptance testing, CRM implementation, packaging designs and validations, marketing launch plans, business development activities, and more• Collaborated with cross-functional teams to develop persona user stories that outlined input requirements and output acceptance criteria• Created project plans and timelines and shared across internal and external key stakeholders• Managed formative and summative usability evaluations with vendors to ensure accuracy of use case protocol execution• Provided program updates including project schedule reviews, identified risks, open and closed actions, identified issues and decision logs

• Managed more than 23 projects per month, ranging in complexity from single site to multi-site implementations, from low to high technical complexities and varied expected timelines• Planned, developed, and executed implementation strategies for various customer types such as competitive displacements, new construction laboratories or base retention customers• Defined project scope and goals, developed project plans, identified projects risks and tracked project deliverables for on time project go-lives• Developed and maintained strategic relationships and effective communications with customers and internal associates that contributed to successful customer experiences• Communicated continuously with internal and external stakeholders regarding project progress to ensure all assigned tasks were completed according to scheduled plans

• Developed North American strategic and tactical marketing plans for clinical, operational and financial personas with two quantifiable evidence pieces per quarter for customer retention and competitive win opportunities. Achieved this by conducting routine field travel for voice of sales and voice of customer feedback• Managed project implementation action plans to ensure on time delivery of project milestones• Delivered quarterly competitive insight meetings to the field and delivered timely and compelling sales collateral that positioned products and solutions with value propositions and key competitive advantages• Engaged with and educated sales executives during new hire sales training and consults during various sales stages to ensure selling strategies obtain new business• Core team member for three immunoassay and two urinalysis new product launches and followed the launch with excellence standard of work and developed claims matrix, value propositions, key messaging test plans and competitive heat maps• Engaged with healthcare professionals during customer advisory meetings, focus groups and industry events• Participated in a regular cadence to analyze competitive wins and customer retention trends

Elected volunteer fiduciary responsible for all operations of the association to ensure the community governing documents are followed and enforced and avoid potential legal liability.

• Managed the marketing budget for one urinalysis product line of more than $500,000 that included more than 120 activities per year• Developed and drove a portfolio of strategic marketing activities and campaigns that align with department goals and objectives, and managed project timelines to ensure timely development of marketing materials and brand communication• Wrote content for product brochures, sales sheets, webpages, video storyboards, social media, press releases, sales presentations, and more• Originated marketing communication projects and led cross-functional teams including agency, consultant, and internal members and responsible for obtaining sign off from approvers• Coordinated proposal responses for RFP/RFI’s from prospective customers and contracts with Group Purchasing Organizations (GPO’s)• Managed distribution and GPO marketing programs• Managed voice of customer initiatives• Managed and monitored online reputation management through various social media sites• Coordinated and managed all aspects of international and regional tradeshows, meetings, and events including the AACC Clniical Lab Expo• Managed development and customization of CRM system and corporate Website administrator

• Created, executed, and managed advertising campaigns and pricing strategies for automobile sales and automobiles services• Directed and facilitated a voice of customer insights team and launched initiatives that resulted in increased voice of customer satisfaction scores and customer retention• Directed community involvement initiatives that gave back to the community and increased the public’s awareness of the companies and brands • Directed two call centers to meet customer satisfaction key performance indicators and devised countermeasures if goals were not met. Coached Business Development Managers to ensure Call Center Representatives were equipped to effectively handle inbound calls, set appointments, efficient callbacks and encourage effective escalation of dissatisfied customers to Management

• Strategized and facilitated advertising, promotional and communication campaigns for Wright-Hennepin and its' subsidiary companies, and worked within the allotted budget• Managed the Communications Specialist and Print Manager to ensure on-time delivery of articles and the monthly consumer newsletter that was printed and mailed in-house for all of its' subsidiary companies• Managed the communication templates and press conference strategies for the emergency response plan• Managed and facilitated all community involvement events and Annual Meetings• Created customer testimonial videos and press releases

• Assisted the proposal management team to develop high-quality proposals for prospects submitting a request for proposal (RFP).• Assisted and supported the sales and proposal team upon receipt of a new RFP to understand the scope of the project. Support included: Read the RFP for a high-level understanding of the project, set-up Go/No Go & Bid/No Bid Meetings, follow corporate risk milestones to ensure documentation was completed, managed and maintained proposal folders, and reconciled the CRM database• Created responses to technical questions and formulated into one working document• Reviewed, modified, printed, bound and shipped final proposal to customer and ensured timely delivery by tracking signatures at the customer's site• Conducted formatting of overall document including styles, fonts, color, graphics, tables, figures and headers and footers• Supported subject matter experts (SME's) to keep base proposal text updated and available for proposal team• Maintained and modified proposal style guide• Managed and attended corporate tradeshow events

Engaged in interactive promotional campaigns by distributing product samples, provided taste tests and executed brand awareness campaigns.

Major account manager for 3M and IZZE Beverage.Met with packaging, assembly and fulfillment customers on new projects. Liaison person between the customer and floor supervisors to make sure the project was implemented as flawless as possible.Provided customer service for all plastic business. Communicated customer needs to off-site plant to ensure accurate manufacturing and order fulfillment.

Managed project registrations from distributors and manufacture sales representatives.Managed the CRM database (master administrator).Managed the e-commerce site for refurbished products.Managed the performance of manufacture representative's on the number of new sales and prospects and number of new projects registered.Printed daily follow-up letters.Provided customer service and sales and marketing support.