Planned and coordinated company sponsored special events such as, bridal shows, magazine cover shoots, promotional events, and open houses. Managed the volunteer recruitment and training processes for various special events. Worked directly with in-house printers to design and produce all marketing materials and with external printers to coordinate the artwork and production of all marketing collateral such as tee-shirts and tote bags.Liaison to all event participants including vendors, venue management, company management, and prospective attendeesWrote and edited promotional material and magazine content as well as conducted daily website updates for promotional and social networking campaignsAdvised clients on setup options and types of materials needed to achieve desired results as well as calculated and provided clients with estimates of potential costs in completing desired effects Coordinated and provided interviews to newspaper, radio, television, and other mass mediaFacilitated weekly marketing meetings providing relevant input relative to marketing, promotions and customer service matters as well as assisted in the resolution of operating problems

Established key contacts, scheduled presentations, and generated interest for the college in the high school and other hard to reach markets. Planned and coordinated on campus community events in an effort to raise awareness of the college and develop its presence in the community. Developed effective relationships with high school administrators, faculty and other significant influencers in the local community to increase awareness of ITT Technical Institute's degree programs and impact the quarterly enrollment goals. Implemented a program in which high school seniors could attend ITT Technical Institute while fulfilling high school requirements and receiving college credit resulting in higher revenue and enrollment. Diligently worked to meet and exceed goals while surpassing annual goal by over 50%.Traveled throughout my territory to deliver high energy presentations at various high schools and community organizations Represented ITT Technical Institute at all college and job fairs in the regionCreated and maintained effective relationships with local high school administration and community organizations Planned, organized and executed open houses, orientation, and other reputation development events at the collegeAssisted the Director of Recruitment in analysis of recruiting reports and marketing opportunities within the local community

Assisted students in defining and developing realistic academic, career and personal goals, and worked with each student to create an educational plan consistent with those goals. Discussed curriculum change implications, reviewed progress towards graduation, and referred students to and encouraged the use of services, resources, and opportunities at the University. Explained college policies and procedures, program application procedures, provided test-taking and study skillsinformation sessions, participated in freshman orientation classes, planned and supervisedstudent activities, and participated in student recruitment eventsReviewed academic progress with each student on a semester and/or annual basis, providing registration assistance as neededWorked with students to assess academic performance and areas of strength to ensure they were consistent with educational plan

Worked with students who had expressed an interest in withdrawing to remain in school; encouraged students who had withdrawn from the school to return; assisted those students in preparing for successful re-entry that would maximize the student's chances of completing school; and served as the liaison between the re-entering student and the various school departments involved in the re-entry process including deans and the campus president. Persistently met or exceeded monthly goals and surpassed annual goal by over 150%.Canvassed by mail or telephone all students who had withdrawn from the schoolDetermined former student's current status and situation and discussed and encouraged re-entry to the school as appropriateScheduled office appointments with former students interested in re-entry to review their status and requirements for successful re-entryCounseled re-entering students regarding progress in the process of returning to schoolPlanned and coordinated registration and orientation activities for re-entry studentsAdvised the Campus Heads of Admissions and Academic Affairs regarding information discovered as a result of Readmissions activity that may affect the school's retention effort

Managed client set-up and ongoing maintenance for data collection, data reporting, CRM, and PG online for all Press Ganey services for each client assigned to my region. Ensured that all client accounts were setup and maintained according to their expectations and that all necessary information was communicated to appropriate parties on a daily basis to ensure that exemplary customer service was given and customer satisfaction met. Set up new services, facilitated ongoing updates, and advised client on report interpretationUsed analytical skills to deduce sampling strategy Tracked response rates, minimum n, and sampling to maximize data collection and achieve client's goals with respect to use of dataSolved problems related to errors in data collection and reporting and provided support for service failures and recoveryBuilt and maintained relationship with the primary client contact and facilitated a collaborative team environment to break down barriers for clients Collaborated with various Press Ganey associates to establish appropriate distribution methods, sampling, and reporting requirements