• Professionally handle a high volume of incoming calls• Thoroughly and efficiently gather customer information, assess and fulfill customer needs andeducate customers where applicable regarding products and services listed above• Ability to utilize and navigate multiple systems simultaneously• Be dependable and meet all attendance requirements• Resolve customer issues via one call resolution guidelines and/or escalated process• Meet or exceed company and client performance metrics• Maintain a balance between company policy and client benefit in decision making• Continuously evaluate and identify opportunities to drive process improvements that positivelyimpact our client and its customers• Responsible for call disposition or compiling and generating reports as required• Ability to accept and embrace changes within the current business environment

• Organize, scan and index documents into the patients Electronic Medical Record.• Identify and understand medical and other treatments• Mark and annotate records to provide observations relative to the assessments and treatment• Work with other team members to ensure proper transfer of information and observations into the indexing system• Works Epic HIM reports to maintain chart completion accuracy and workflow.• Cross-trained in other areas of HIM to provide coverage as appropriate: Index, scan, prep, and process• Index- Analysts also assign documentation type to scanned documentation to ensure the chart is accurate for EPIC• Supports applications utilized in the HIM Department• Maintains processes to assist physicians with chart completion

• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.• Completes release of information requests including retrieving patients’ medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations. • Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal.• Accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting.

• Accurately and efficiently prepared prescription orders verifying prescription information and dosage• Entered patients’ demographic, insurance, and order information into the pharmacy system• Processing and submitting insurance claims

• Work front desk checking patients in and out• Verify insurance• Collect co-payments• Knowledge of office database software (EMR)• Knowledge of office equipment• Data entry • Provide high standard of service to all patients and medical staff• Represent company in a professional manner• Experience with personal interactions

Apply general couseling techniques to conncet with people on an emotional levelHelp callers look at options available to them and refer them to appropriate resourcesApply crisis intervention skills to manage and handle a crisis situationBe knowledgeable of policies and procedures with the different lines that ring into usHelp callers brainstorm ASIST (suicide first aid) certified*

Apply general couseling techniques to conncet with people on an emotional levelHelp callers look at options available to them and refer them to appropriate resourcesApply crisis intervention skills to manage and handle a crisis situationBe knowledgeable of policies and procedures with the different lines that ring into usHelp callers brainstorm ASIST (suicide first aid) certified*

• Work front office checking patients in and out• Handle referrals• Set appointments• Verify insurance• Collect co-payments• Knowledge of both office database software (EMR)• Data entry • Provide high standard of service to all patients• Represent company in a professional manner• Experience with personal interactions

Seasonal worker

Checkout customers handled cash transactions kept work area clean assist co-workers

Checkout customershandled cash transactionskept work area cleanassist co-workers