Shalu Sujuprasad Email & Phone Number

Thunder Bay, On, Ca

Thunder Bay, Ontario, Canada

Thunder Bay, Ontario, Canada

Supported ADLs like bathing, dressing, and grooming for clients.Provided companionship and emotional care, fostering a positive atmosphere.Administered prescribed medication, maintained accurate records.Prepared nutritious meals, adhering to dietary needs.Documented and reported changes in client conditions to medical professionals.Managed client schedules and appointments efficiently.Effective communication with clients, families, and healthcare providers.

Thunder Bay, Ontario, Canada

Thunder Bay, Ontario, Canada

Handled customer complaints professionally, ensuring customer satisfaction and resolving issues.Assisted in organising and executing customer events or promotions.Collaborated with team members to meet and exceed sales and service goals.Conducted and participated in inventory audits, inventory management, tracking stock levels and restocking products.Ensured proper labelling, pricing, and placement of merchandise for easy access.Monitored trends and market changes to optimise product offerings.

India

Supported day-to-day operations by coordinating and executing tasks efficiently.Collaborated with 5 or more cross-functional teams to streamline operations.Conducted research and data analysis to identify trends and areas for improvement.Contributed to project management and monitored project timelines.Maintained records and documentation to ensure compliance with regulations.Assisted with the recruitment process including job postings, screening, and interviews.Supported onboarding activities for 20+ new employees, ensuring a smooth transition.Managed HR records and data, maintaining confidentiality and accuracy.Assisted in employee training and development initiatives.Conducted research on labour laws, best practices, and industry benchmarks.

Mumbai, Maharashtra, India

Efficiently manage incoming and outgoing shipments, tracking deliveries.Maintain organised filing systems for invoices, receipts, and shipping documents.Hired and onboarded 50+ employees and managed payroll.Handle customer inquiries and resolve issues related to shipments.Assisted in data entry and order processing.Provide administrative support to the logistics and operations team.Manage office supplies, ensuring availability for daily operations.Schedule meetings, take minutes, and maintain calendars.Communicated effectively with clients and managed internal staff to ensure smooth operations.

Mumbai, Maharashtra, India

Delivered excellent customer service through both voice and chat channels.Addressed customer inquiries, issues, and concerns with professionalism and empathy.Managed high call/chat volumes efficiently and met service level targets.Documented interactions accurately in the CRM system.Collaborated with cross-functional teams to resolve complex customer issues.Participated in training and professional development programs to enhance skills.

Mumbai, Maharashtra, India

Evaluated and analysed loan applications for risk and compliance.Assessed borrowers' creditworthiness and financial documents.Ensure loans adhere to lending guidelines and regulations.Communicated underwriting decisions to loan officers and processors.Collaborated with a team of more than 40+ members to resolve complex loan issues.Maintained updated knowledge of industry standards and guidelines.

Postgraduate Degree, Human Resources Management, 3.22/4

Was Team Leader and developed a binder for a collective Agreement for the Unionized Environment Member of the Human Resource Professional.

International Business Management, 3.42/4

Assessed how global issues affect international business opportunities. Conducted research to inform international business decisions..

Bms, Human Resource, 8.08/10