Shaly Mar Tago Email & Phone Number

Metro Manila, Philippines

Remote

Manila, National Capital Region, Philippines

Facebook Customer Concierge Support Associate-Check and provide information about Ads that is complaint with Facebook Advertising Policies and community standards-Maintaining positive customer relations, responding to customers' requests, -Provide information, and specifications about Ads Manager, Business Manager Account and Pages-Responsible for providing answers to customer queries through social media platform related to Client products and services of Facebook-Assisting volume of clients from all around the word about there Facebook accounts issue or Advertising inquiry-Processing Manual Payments for advertiser of Facebook-Ensuring that customers are satisfied with products or services-Following up with clients or customers to check that they’re still satisfied with any service of Facebook-Letting customers or clients know about additional products or services-Determining the quickest, most effective ways to answer a client’s or customer’s questions-Escalating queries and concerns-Troubleshooting common issues with a product or service about Advertising-Working with a team of CSRs and other departments to find appropriate solutions

Manila, National Capital Region, Philippines

-Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.- Prepares work orders, processes payment information, and attempts to collect delinquent account balances.- Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience.-Educates and promotes self service options.- Fundamental understanding of competitive environment and begins to position Comcast’s products positively to our customers.- Work in fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.-Demonstrates ability to achieve established goals and performance metrics.- Works independently, and seeks Supervisor support when necessary.--Interacts with customers via telephone, e-mail to assist with a variety of customer inquiries and issues. Able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.

Philippines