Shalyn Roberts Email & Phone Number

Lehi, Utah, United States

- Visits customers onsite at their business locations to establish stronger relationships and gain firsthand insights into their operational dynamics- Serves as the primary post-sales point of contact for a variety of small business customers- Utilizes in-depth product and industry knowledge to drive and increase adoption and utilization of podium.

Lehi, Utah, United States

- Manage sales operations channel (handling requests from sales)- Onboarding new hires and setting up accounts within Salesforce- Managing Sales spiffs, swag, and SDR sales plan- Organize group events and meetings both on and off-site- Initiate and maintain a good working relationship with the Sales team and also our internal personnel- Manage general.

Generate business revenue using all sales methods, including cold calls, face to face appointments, prospecting and networking.Make cold calls from provided lists to area companies to build new relationships.Use a full catalog of inventory items (Group Seats, Full & Mini Packages, Food & Beverage Options, Suites, Meetings Space, etc) to customize a.

Draper, Utah

• Top notch customer service, including solving problems, answering questions and working with customers to ensure fantastic service to our Top Buyers, VIP customers, and Concierge services
• Inbound and outbound customer support (ability to support existing customers, new revenueprograms and/or projects such as VIP).
• Advocates and face of continuously going Plus 2 for our fans
• Account Management experience with customer retention and account recovery
• Supports national events surrounding on-site sales, service and associated duties/activities
• Exceeds metrics each quarter, which, recently was selected by Leadership Team to assist on sitein Jamaica to help out newly trained representatives in the buying queue

Draper, Utah, United States

• Build and maintain real-time, historical and custom reports and analyze trends in a timely mannerto improve the efficiency and effectiveness of the CS organization.
• Monitor contact center performance and make real-time staffing adjustments to ensure thatservice goals are met.
• Maintains constant communication across departments/sites to acquire and communicate detailsthat influence call volume delivery, AHT or adherence against schedules.
• Optimize the use of real-time monitoring tools (Pulse & RTA) and workforce managementtechniques to i mprove resource efficiency and effectiveness
• Analyze current days queue performance, compare with staffing plan and previous day'shistorical to develop a course of action to ensure service l evel goals are met.
• Set skill priorities and adjust as needed.

Salt Lake City

- Secured high-value accounts through consultative selling, effectivecustomer solutions and promoting compelling business opportunities.- Showcased product features to customers and discussed technical details(cost, availability, specifications, etc.) to overcome objections and lock insales.- Handled over 780 accounts while providing above and beyond.

• Provided support for Case Management HRs, emails, and special projects with daily assignmentsdetermined based on business needs
• Produced quick and accurate customer issue resolutions that balance the needs of the customer with solidfinancial judgement.
• Strived to create engaging, memorable experiences for our fans through authentic, energetic, caringinteractions.
• Empathetic to customer concerns and displayed a sincere desire to serve while consistently meeting orexceeding customer expectations.
• Drived relentlessly towards meeting and exceeding team performance goals on an ongoing basis, includingproductivity and customer satisfaction metrics.
• Helped maintain a positive team environment characterized by a “can do” attitude and high level ofcooperation

Wilmington, North Carolina Area

• Educated clients on procedures of Background Checks, Drug Tests, and clinical compliance for Medical/Nursingstudents
• Account Management experience with customer retention and account recovery
• Assisted clients on applicant's Background Check and Drug Test results for employers to make safe andinformed hiring decisions to avoid costly litigation and enhanced productivity
• Maintained caseload for over 500 assigned University and College programs across the United States
• Led customer conference calls, scheduled educational webinars and facilitated onsite client visits to ensure client satisfaction and retention

Wilmington, North Carolina Area

• Managed service level of customer communication including calls, chats, email, web inquiries and cases toensure the highest level of service
• Produced daily reports for optimal efficiency through the workplace
• Handled elevated customer issues
• Provided coaching to team as it relates to procedures and job performance
• Identified and provided solutions for systemic issues impacting customers of internal users

Wilmington, North Carolina Area