Sham Sunder Email and Phone Number

• Eighteen years of experience in Information Technology field in Account Management, Data Center operations, Service Delivery, Technical Advice, leading design, development and implementing projects in Data Center and Workplace services space and particularly in enterprise services, Cloud, Virtualization, Unix / Middleware, Windows, Network, Backup and disaster recovery technologies.• Experienced in IT account management, delivering services and projects for customer businesses.• Managing intake demand and Supporting day-to-day services and operations from the businesses for IT services and support.• Experienced in identifying and delivering operational and technical solutions to customer business, aligning with quality, cost and performance.• Ability to manage Situations, Service at Risks, Incident, Problem, Change & Release Management for the IT services & operations supporting in platforms (VMware, Citrix, Unix/Linux, and Microsoft Windows), Backup & Restore, Networks and Applications.• Experienced in operations of IT infrastructure, Data Center, Hosting (Dynamic Services for Infrastructure), middleware and Storage operations, applications for software, Lighting, Healthcare, R&D, service & manufacturing organizations including deployment and implementation of IT projects. • Experienced in end to end IT Operations, Service Desk and achieving KPI’s & SLA’s.• Experience in industry standard frameworks like ITIL and PMP standards on project management.• Accessing, budgeting and ensuring the IT Costs are monitored. Initiate and Drive cost saving measures in IT Operations.• Liaise with various vendors (domestic and international) for all hardware / services obtained or implemented.• Demonstrated ability to work with cross functional teams and manage under significant change and keep teams focused.