Customer Service Agent
Current•Working experience with NGA,GNP,NBI, and other tools.•Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.•Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.•Assisted customers with varying questions using product knowledge and service expertise.•Obtained feedback from customers to improve service experience.•Assisted customers with product complaints, logging issues for investigation and providing replacement items.•Handled in-person, email and mailed correspondence.•Maintained excellent client satisfaction by providing in-depth support.•Managed high-volume customer queries simultaneously through effective multitasking.Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
