Shannon Walmsley Email & Phone Number

Chandler, Az, Us

Lynn, Massachusetts, Us

Dallas, Tx, Us

Bellevue, Wa, Us

Mill Creek, Washington, Us

Bothell, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Work behind the bar to provide quality beverages to our customers.Act with integrity and promote the culture and values of Starbucks. Maintain a calm demeanor during periods of high volume or unusual events.Anticipate customer and store needs by constantly evaluating environment and customers for cues. Communicate information to store manager so that the team can respond as necessary to create the “Third Place” environment during each shift. Assist with new partner training by positively reinforcing successful performance and giving coaching. Provide feedback to store manager on partner performance during shift.Contribute to positive team environment by recognizing change in partner behavior that might signal potential problems and communicate the changes to the store manger.Create a positive learning environment by providing clear, specific, timely, and respectful feedback to partners on shift to ensure operational excellence.Deliver legendary customer service to all customers while discovering and responding to customer needs. Develop positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns.Implement store operations during shifts. Organize opening and closing duties as assigned.Follow operational procedures, including those for cash handling and safety and security, to ensure the safety of all partners during the shift. Utilize operational tools to achieve operational excellence.Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Recognize and reinforce individual and team accomplishments

Seattle, Wa, Us

 Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer, discovering and responding to customer needs Act with integrity, honesty and knowledge, while promoting the culture, vales and mission of Starbucks Maintain a calm demeanor during high volume, fast paced or unusual events to keep the store operating at standard and setting a positive example to the shift team Anticipate the needs of customers and the store by evaluating the environment and customer cues. Contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating with store manager Follow operational policies and procedures in regards to cash handling and safety and security, to ensure the safety of all partners and customers. Maintain a clean and organized workspace

Basking Ridge, Nj, Us

Collaborated with Global Enterprise Advisors to complete time sensitive projectsParticipated and planned analysis and process refinement to save money and increase profitabilityManaged customer service functions, resolve complex issues and maintained high level customer satisfactionMaintained extensive knowledge base of Verizon Wireless contractual obligations for priority level federal accounts.Supplied analysis and documentation to facilitate account management and streamline operationsMain contact for supervisor when she is out of office, to handle escalations and priority work for our customersSubject Matter Expert for specific accounts with high priority Assured timely completion of projectsProvided analysis and research to guide operational effectiveness and profitabilityEnforced order processing guidelines and manage customer service functionsOversaw fulfillment of contractual obligationsManaged customer calls from Small Business and National AccountsProvided troubleshooting services for devices, phone upgrades and account maintenanceDiffused escalated calls and work to reduce churn rateReviewed customer accounts and bills

New York, Ny, Us

Assisted customers through effective communications and thorough product knowledgeConducted cash register operations and asset protection duties

Provided customer service through menu knowledge and effective communicationsPrepared drinks for patrons and other servers

Managed 3-6 shuttle drivers and incoming callsDispatched drivers for airport pick up, or airport drop offHandled all cash and credit card transactionsAnswered multiple line phones to ensure the customers were picked up in a timely mannerWorked with the cashier to determine where customers needed to be picked up, to expedite their arrival and departure, creating a positive customer experienceHeld conversations with customers, while traveling to and from the airportAssisted customers with baggage while entering and exiting the van

Us

Created, maintained and organized client filesPrepared clients for court appearances, trials and litigationServed as translator between Spanish-speaking customers and attorneys

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts - Ba, International/Global Studies

Bachelor Of Applied Science (Basc), International Studies Modern Languages