Shamara George Email & Phone Number

United States

Virginia, United States

Virginia Beach, Virginia, United States

❊ Maintain the property to ensure market-readiness, coordinate with prospective clients for leasing-related tours, and review contract terms in detail ❊ Review rental applications, leases and contracts, financial records, and inspection schedules❊ Investigate and respond to customer inquiries and grievances, including delivering emergency 24-hour on-call services and inspection follow-ups❊ Analyze bids from contractors for property services - cleaning, maintenance, and security, leading to decreased expenditures and increased revenue potential❊ Coordinate with regulatory officials for OHSA, Fire marshal, and other regulated inspections, responding to deficiencies❊ Establish and maintain property management plans, preventative maintenance policies & schedules and strategies to grow the business❊ Coordinate with maintenance personnel to prepare vacant space for new clients

❊ Manage day-to-day operations of 1500-unit property and oversee a fast-paced environment, including meeting with tenants, reviewing occupancy terms and collecting on invoices❊ Employ strategic plans to achieve tenancy goals and collect all rents, deposits, insurance premiums and taxes totaling >$175,000 month ❊ Administer all financial functions, including accounts receivable and accounts payable❊ Process 70+ rental reservations per month to achieve and maintain >97% occupancy rate❊ Review and process leasing applications, credit checks, and contractual agreements❊ Investigate and resolve tenant complaints, coordinate maintenance and third-party vendor teams to meet customer service expectations and compliance❊ Establish rental rates and appropriate fee administration, including recommending pricing strategies and adjustments to maximize profitability and revenue generation❊ Develop and implement processes to adhere to regulatory requirements, including delinquent collections procedures and monthly auction processes in accordance with local laws

Virginia Beach, Virginia, United States

❊ Managed all B2B contracts, rate increases, and customer satisfaction levels, while encouraging long-term customer retention❊ Coordinated with management regarding distributing all communications collateral, growing accounts, controlling expenses, and managing critical incidents❊ Collected all customer payments, including compliant net30 accounts receivable and delinquent collections that may lead to contract termination and legal action

❊ Led a team in the day to day operations of serving 200+ customers in a fast-paced service business with >$1M annual revenue❊ Created and adjusted weekly schedules of 50+ hourly team members, including onboarding new-hires and department trainees ❊ Decreased frequency in staff turn-over at several franchise locations through implementing cross-training protocols, and using a constructive management style

Bachelor'S Degree In Busisness Management

Associate'S Degree