Shamara A. Smith Email & Phone Number

Santa Monica, Ca, Us

Launched the DC market in 2023 and it has quickly grown to become the largest and most profitable market in the country! Now I am working to expand it!KPIs: Revenue, On Time SLAs, Incident Response Time, Labor Spend, Fleet Health, etc…Launch and expand DC market from 0 to 2,500 vehicles within 6 months; grow ridership to 1.5 rides/labor hour. 2000+ rides/day.Oversees daily warehouse/field operations; sets and manages daily routes for hourly associates for fleet deployment/repositioning.Identify gaps in hitting operational metrics to develop solutions to drive timely/accurate submission of fleet health count, weekly operations data updates, maintenance requests while managing inventory, procurement, fleet maintenance and fleet health.Recruit and train local team to ensure operations are in compliance with city agreements and company SOPs.

Provo, Utah, Us

KPIs: Membership Sales, Birthday Party Sales, Incident Response Time, Labor Spend, NPS Review Ranking, Bag of Trix AuditRecruited/developed exceptional team of 8 managers to a point that they applied to become GMs of own parks. Managed a park of 98 employees; responsibilities included hiring/terminations, payroll, drive sales, P&L eval, reporting, etc…Restructured internal org chart to increase effectiveness of staff. YOY (2019) sales increased by 3%, Labor spend by 11%.

New York, New York, Us

• Prioritize operational issues as a real-time point of contact and provide creative solutions for scheduling of a 20/7 team• Lead, coach and develop 197 drivers, fostering a collaborative, cohesive, and energetic environment.• Comply with all regulatory vehicle, rider and driver safety requirements• Develop clear metrics for the team and visibility into results against KPIs and priorities to the Virginia’s Operations Team on a weekly basis• Build strong cross-functional relationships across various via teams and offices, deeply rooted in trust and understanding to improve the driver experience.• Drive efficiency and engagement to scale operational processes, products and systems to drive rapid growth.

Seattle, Wa, Us

Shamara was a college hire that was promoted within 8 months of her onboarding. Successfully managed 150+ associates. • Conducted data analysis using available tools to identify trends, speak to performance results, and provide creative solutions to drive volume.• Provided 1:1 development, engagement, training, and stretch assignments to direct reports to increase their promotability (5 of whom are now managers). Effectively represented direct reports during calibration discussions. • Collaborated with the management team to establish and maintain quality control standards.• Proactively identified bottlenecks and lead process improvement initiatives to reduce spend.

Washington, Dc, Us

Developed a template that standardized the process of auditing travel vouchers that ensured accuracy and increased efficiency.Ensured accurate disbursement of government funds by performing and reviewing 20+ travel voucher audits a week.Maintained working knowledge of current policies, notices, laws, regulations, and organizational structures to complete vouchers.Recreated outdated forms and identified inquiry solutions to increase customer satisfaction and minimize managers’ workload.

Washington, Dc, Us

• Serves under the Deputy Assistant Secretary for Management and Budget• Conducts daily operations and completes special projects such as performing audits• Assists in the enhancement of current procedures by creating a format for voucher audit submissions that standardized the process

Alexandria, Va, Us

• Demonstrated critical thinking using excel to resolve discrepancies and fill gaps in dirty data.• Analyzed data, conducted research, compiled reports, and presented findings to client to demonstrate value of DATA Act site.• Pioneered campus ambassador program promoting transparency in government financial reporting and importance of open data. • Supported the Help Desk in resolving technical issues especially with tickets related to the clients’ website.

New Brunswick, Nj, Us

• Supports One Medical Devices consolidation and reviews administrative budget.• Assists in complex, deadline-driven operations, and resolves issues.

Bachelor Of Business Administration (B.B.A.) '18, Computer And Information Systems Security/Information Assurance

Education record