Shambrielle Pooler,Bsw, Ms-Hrld Email & Phone Number

Baton Rouge, Louisiana

Assists homeowners impacted by the 2016 flood event(s) while adhering to the Restore Louisiana Homeowner Assistance Program guidelines.Actively maintained up-to-date knowledge of applicable state and federal laws and regulations.Corresponds with operations staff to ensure program goals and regulations are met.Provides effective problem solving to improve morale within the work environment while interacting with program contractors in a professional manner.Implements necessary changes based on program requirements, consults with management to determine effective organizational outcomes.Maintains office efficiency, managing client correspondence, record tracking and data communications.Exceeds specific team goals by partnering with staff to share and implement best practices.Consistently delivers detailed, effective, and timely communications regarding projects via emails, spreadsheets, as well as face to face meetings with upper management, and team leads.

Baton Rouge, Louisiana Area

Solved diverse routine and complex problems in an independent manner.Routinely reviewed training materials and course details to ensure that best practices were met within a reasonable time frame.Received and screened high volume of internal and external communications, including email and mail.Compiled and analyzed data utilizing spreadsheets or other database software such as NEMIS and HOMES.Managed compliance and regulatory training development tasks to ensure compliance with all federal, state, and local laws related to disaster recovery as defined by internal and external guidelines.Attended various classroom and webinar training sessions to improve knowledge of agency policies and guidelines, as well as focusing on strategic methods to improve training retention rates.

Master Of Science - Ms, Human Resources Development

Bachelor Of Science In Social Work

Activities and Societies: National Association of Black Social Workers