-Technical Support and Client Consultation:Resolved complex technical issues with tailored solutions by providing technical support and mentorship to junior staff and clients.Engaged with clients to discuss and explain the scope of repair work, including detailed descriptions of the repairs to be performed, the estimated time required, the parts needed, and the total cost of the service. Provided clear, transparent communication to ensure clients were fully informed and satisfied with the proposed solutions.-Diagnostic and Troubleshooting Expertise:Utilized On Board Diagnostic tools like G-Scan to troubleshoot and resolve vehicle sensor related issues, significantly improving vehicle performance -ECU Repair & Programming: Diagnosed and repaired faulty ECUs through techniques such as soldering, component replacement, and comprehensive testing.Executed precise ECU programming using OBD and advanced on table tools like K-Tag to ensure accurate updates and modifications.-Key Programming and Vehicle Security:Performed key programming and coding tasks using tools such as KD-Mini Tool, VVDI Mini Tool, and X-Pad to enhance vehicle security and functionality.-Quality Assurance and Standards Compliance:Conducted thorough inspections of completed repair work to ensure it met high-quality standards and adhered to established protocols. Verified that all repairs and modifications were executed correctly and performed as expected before finalizing and delivering the service to clients.-Inventory and Parts Management:Managed inventory and procurement of spare parts, ensuring quality and availability.

-Diagnostic and Service Support: Assisted service staff with diagnosing tools, wiring diagrams, parts catelogue and service manuals, enhancing their technical skills and improving diagnostic accuracy-Technical Information Management:Maintained and disseminated accurate technical information between Toyota Kirloskar Motors (TKM) production units and the dealership, ensuring timely updates and effective communication.Addressed critical field issues by preparing and sharing Field Information (FI) reports with TKM, facilitating prompt resolution and improved field support.-Warranty Coordination: Coordinated warranty activities, including the approval process, in collaboration with the warranty in-charge to ensure smooth and efficient handling of claims..-Special Service Campaigns (SSC) Management:Coordinated Special Service Campaigns, overseeing campaign repairs to ensure compliance with quality standards and effective execution.-Technical Training and Development:Provided technical training and on-the-job training (OJT) for technicians, service advisors, and other service personnel, promoting continuous skill development and educational growth.-Technical and Repair Support:Supported the TKM Technical team during GO&SEE and Repair Support cases, contributing to the resolution of complex technical issues and repair challenges.-Quality Assurance and Improvement:Coordinated Fix-It-Right (Quality Gates) activities, developed action plans to address quality issues, and ensured adherence to quality standards.-Product\Parts Defect Analysis:Made the final determination on whether a part is defective, especially in critical or complex cases.-Operational Efficiency Enhancement:Optimised the workflow, ensured efficient use of tools and inventory, monitored the technician performance, improved the turnaround time, adopted the industry best practices and thus ensured maximum productivity while maintaining high standards of quality and customer service.