Shameem Mohammed Email & Phone Number

Clinipace, Clinical Research – One of the leading Clinical Research Organization (CRO) with a worldwide presence and a positive approach of “CHALLENGE ACCEPTED’ Lead ServiceDesk global operations and enhancement of ServiceDesk platform at Clinipace. Managing the best-in-class ServiceDesk in a software as a service environment while partnering with the Information Technology organization to support and implement new capabilities as service upgrades occur. Lead a cross-functional team across Information Technology to deliver operational support and approved projects.Plan, coordinate, direct, and design all operational activities of the ServiceDesk, as well as provide direction and support for IT solutions that enhance clinical and business operations through ServiceDesk capabilities. Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions and operations for all aspects service management including Incident Management, Problem Management, Change Management, Capacity Management, Release Management, CMDB etc.

Fenix Plastic Industries, Leading plastic and related products manufacturer and trader.Restructuring the entire old IT systems, networks, and applications. Understating and fulfilling the requirements of sales and accounts team by automating and streamlining the process. Implementing vehicle tracking system. Implementing onsite sales finalization and invoice printing. Production line automation. Production machineries failure early warning systems. Purchase, Production and Sales analysis. IT related budget management. Manage other IT related projects. IT staff management. Applications and systems evaluation and Vendor Management

Abu Dhabi, United Arab Emirates

Alfahim Group, Abu Dhabi. One of the UAE’s most successful family businesses. It’s portfolio of companies across the automotive, real estate, energy, and travel sectors.Managing the service desk, customizing the service desk modules in line with ITIL best practices. Consulting with Business units, stake holders and departments to understand their needs, create BRD document, prepare project scope document, meet with vendors, manage the project end to end with milestone achievements, document project gaps and errors, conduct User Acceptance Test, coordinate the training sessions, help users to familiarize the new product. Coordinate and manage IT related projects. and vendor communications. Manage and resolve the user complaints which are escalated. Creating IT equipment technology set by evaluating the products.Assist management to take proactive steps on managing the customer relationship by analyzing the reports and project milestones. SLA & KPI Management and Reporting.Managed Services Administration and Management. SMS Server Management. CCTV Application and Server Management in a federated deployment.

Dubai, United Arab Emirates

A leading BMC/ Remedy / MacAfee / NAI / Microsoft Solution Provider.Implemented Service Desk Systems in various companies, including Oil and Gas, Automotive, Banking and Government organizations.Responsibilities includes, consulting with customers, understand their needs, document the project scope, implement the service desk product according to the customer needs and in line with ITIL best practice, which includes customization, data management and training. Technical support for Service Desk, MacAfee and Microsoft solutions to clients. Leading a team of five junior consultants, assisting them with necessary advises and guiding, evaluating their performance.Preparing Training materials. Preparing Custom Reports for Clients according to their requirements. Help management to generate more business by providing business leads and presales support. Responsible for Administrating and setting up the Office LAN & intranet. This includes maintaining Windows and Exchange Servers in the organization. Setting up users, groups, Permissions, etc. Technical Support for Network Associates Sniffer. Deployment and updating of anti-virus software. Installation and configuration of LAN and WAN. Trouble shooting Network, Hardware, and software problems. Deployment of softwares and Operating systems using Intel LANDesk (in house) Software healing and inventory using Intel LANDesk. LANDesk Management Suit Support. LANDesk Software Deployment Support. LANDesk Patch Management Support. Desktop Support including Windows 2000 Pro, XP windows 98 and Microsoft Office products. Evaluating softwares.Data backups and maintenance. MS SQL Server maintenance and support. Desktop Support including Windows 2000 Pro, XP windows 98 and Microsoft Office products. Hardware Support and Maintenance