• Enhancing the team structure to be efficiently start working both shifts.• Effectively transited processes from US office to India office.• Monitoring team performance including Team Leader and Senior Associate.• Projecting man power requirement to have required team strength per actual work requirement.

• Managed payroll and enrollment functions of US clients.• Coordination with clients to resolve processes issues and effectively running of operations.• Extensive experience of working on ERP software (Lawson)• End to end process knowledge and help in streamlining of processes.• Knowledge on US Payroll, Pay codes and Taxes.• Manage team of associates and senior associates and making efforts in enhancing their knowledge skills per industry requirement.

• Managed team of associates and making efforts in enhancing their knowledge skills.• Reporting of daily work to US clients.• Reporting to Team Leader regarding work status.• Processing of critical payroll and enrollment processes.

• Processing of Payrolls, New Hires and Personnel Actions of large and small clients with a employee base of 50 - 1000 employees.• Sending exceptions to clients and dealing with the information received.• Performing all the functions per the turn around time and achieving Best TAT performer for two consecutive quarters.• Being Best Quality performer for two consecutive quarter.

• Calling B2B US clients for a loan process.• Generating leads for funding specialists• 300+ average calls per day