2016 – 2017 Nando’s World Wide Licensing – International LorentzvilleProject Management OfficerMaintain office services by organizing office operations and procedures; controlling correspondence; reviewing and approving supply requisitions; assigning and monitoring clerical functions Provide historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records Design and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Complete operational requirements by scheduling and assigning employees; following up on work results Keeps management informed by reviewing and analysing special reports; summarizing informationDevising and maintaining office systems, including data management, knowledge managementSupport to all executives and team members on event management throughout the executive teamHead up the Vodacom account and staff spend. Monthly spend reports Head up Nedbank Credit Card and Nedfleet account. Monitor spend Approve credit card limit increase as and when required. Monthly spend reports Head up WWL IT requirements and lead the DELL account Draw up Business letters / Letters of Invites for staff travelling abroad Address and respond to international franchise inquiriesThe WWL Leadership Community Create excellent working relationships across the WWL teams within the territories Operations Management Understand the restaurant industry and how the business works Gain knowledge in all the brand standards and standard operating procedures Drives and communicates the Nando’s image and brand values throughout the OrganizationPeople Management Recruitment of Junior positions Engage in Learning & Development with new staff Engage in training and induction processesBe able to work across the WWL team in a patient, supportive and effective manner Be an effective communicator both verbally and written

Procurement Management• Develop, lead and execute procurement strategies• Track and report key functional metrics to reduce expenses and improve effectiveness• Develop, manage and co-ordinate purchasing processes• Supplier / Vendor management • Create and manage Service Level Agreements with suppliers• Open new supplier SPR account for monthly payments• Understanding technology and online systems• Salary payment for contracting (expat) staff• Payments in USD, HKD, EUR & ZAR• Manage Procurement Process and Supply Base Efficiently and Effectively• Responsible for the purchase of products and services• Maintain accurate records of purchases and pricing• Maintain good supplier/vendor relationship• Ownership and accountability for sourcing processes • Annual auditAccommodation / Facilities Management• Negotiating contracts and pricing • Dormitory / Facility inspection• Liaise with Maintenance and cleaning staff• Reconcile all returned deposit payment• Prepare purchase orders by verifying specifications and processes• Payments for rental & electricity • Weekly & Monthly ReportsFleet Management• Set up procedures for drivers• Develop schedule, arrange and direct drivers accordingly to perform daily tasks• Monitor drivers daily routine, fuel consumption & performance per day• Payment of all drivers salary • Fuel and vehicle rental payment • Weekly & Monthly ReportsNew Staff Management• Update and complete HR information, register and visa information• Track Visa renewalsOffice Management / HR• Design and implement office policies by establishing standards and procedures• Maintain staff by recruiting, selecting, orienting, and training employees• Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results• Coordinating HR activities and documentations • Maintain the daily register, contracts and leave forms• HR Info(contact list maintenance)• Attendance Management

• Public relations• Staff management• Enforce safety, health and security rules• Hire, train and evaluate personnel in sales and marketing establishments• Instruct staff on how to handle difficult and complicated sales• Cultivate and maintain relationships with key industry people• Direct sales• Target marketing and penetration• Sales presentations / Closing• General Administration

• Managing employees and customers• Sales & operational planning• Optimizing resources for production• Define, establish, monitor and control the Sales and Operations planning across the Division to deliver best on-time delivery, and inventory turnover• Execute delivery plans• Planning and scheduling of all the drivers work• Management of all work allocated to the driver and crew members• Handling of account queries• Dealing with credit notes• Handling of queries from the customers and drivers on site• Processing of new orders and collections• Quotations• Internal sales• Planning and allocating the following days work for the drivers• Pending the previous day’s work• Doing running sheets at the end of the day

• Capturing electronic orders received from key accounts on internal ordering system (impact and Encore systems). Including quantities, delivery details, time frames, etc• Compare proof of delivery (POD) documentation against orders and capture delivery details on electronic system.• Liaise with warehouse regarding execution of orders.• Capturing of stock received.• Reconciling monthly warehouse stock reports to theoretical stock on computer system and investigating deviations.• Daily reporting to key accounts regarding stock order execution.• Extensive liaison with key account representatives and external clients (Large chain stores, etc)• Attend bi-monthly de-briefing meetings with key account representatives.• Monthly stock analysis and audit trail reporting• Filing of source document• Responsible for the accounts with a turnover exceeding R2 million per month.

• Production Planning• Administration• Invoicing• Capturing of job cards and employees time per job• Data capturing Knowledge of:• Manufacturing• Pet products and their standards Personal attributes:• Work accurately• Time management• Hands onDuties:• Plan production on a day to day basis• Retrieve and capture orders from customers• Use IT systems to manage stock levels, delivery times and transport costs• Use associated information systems to coordinate and control the order cycle• Use data from IT systems to evaluate performance and quality and to plan improvements• Allocate and manage staff resources according to changing needs• Manage staff• Printing of invoices timorously• Timeous supply of barcodes, outer barcodes and stickers to manufacturing and other departments• Posting of job cards • Timeous capturing of operations and line monitoring• Semi Human resources, namely contracts, leave forms, attendance register and staff hiring• First aid officer with certificate in level one first aid• Ensure that quality of products are up to standard