Shamel Leopard Email & Phone Number

Kuala Lumpur, My

Selangor, Malaysia

Coordinate all Air Freight Import and Export activities. This include Air Cargo Operations, Supply Chain Management, quotations, bookings, documentation, data entry, shipment tracking, and invoicing.-Issuing airwaybills and invoices to client, as well as keeping a well organize documentation and shipping records accurate in a timely manner-Responsible for driving business growth, developing a network of vendor contacts to attract new clients -To search new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected budget.-Managing Customer Satisfaction via one to one approach on problem solving and time management.-For Air Freight Import, Charging, costing and arranging the movement of goods and consignments, and the flow of paperwork to ensure customs clearances are obtained quickly and deliveries are made in time as per customers request.-To be responsible for managing the full import process for a shipment for a specified account.-Dangerous Goods Consultation and Spill Clean Up in accordance with IATA Dangerous Goods Regulation (DGR)

Subang, West Java, Indonesia

Head for the Air Freight Division -Developing key performance goals and managing the performance of staff-Creating and implementing strategies for business growth-Ensuring Air Freight department deliver freight services to client-Working closely with account managers and other senior staff on company profil losses -Developing new solutions to meet client daily needs-Improving internal processes for better productivity-Overseeing large projects and interpreting performance reports

Sepang, Selangor, Malaysia

-Continued at CEVA Logistics when Asia Global Connection (M) Sdn Bhd a subsidiary company ofCMA CGM bought over and merge into CEVA Logistics in 2019 Previously known as CEVA Freight Holding.-Overseeing daily warehouse and operations staff performanceProvide reports to the Director of Operations on the current overall activities at KLIA.-Encourage employees to work in a positive and safe environment.-Monitor employee work and provide guidance given by company's HR Director-Implement measures and make sure employees follow safety measures-Assist the company sales team in achieving their target by finding the right and most cost-effective air or sea vendors.-Oversee Company projects on Catamaran deliveries with CMA CGM West Port Malaysia Ocean team.-Managing DGR Operation Team.

Klia Cargo Village

-Responsible for overall air freight product performance.-Work closely with Commercial team for the product development, client solution and business growth.-Responsible for procurement strategy with General Manager.-Responsible for client implementation and managing the customer service function with a team of CS and Operation staff.-Review the customer KPIs and SOPs and ensure the process if followed.-Motivate the team to be proactive in securing ad-hoc business by quoting the most competitive rates and on time.-Work with Commercial team for the action plan on local control business opportunities and winning ratio.-Be the escalation point for full set of daily operation of both air export and import shipment, planning and allocation of staff duties and process.-Organize and maintain the SOP for normal operation.-Conduct periodical reviews with the company branches to understand the forecasts and adjust the space requirements.-Organize monthly reporting and present the efforts to improve the net achieved costs.

Klas Cargo, Klia Sepang Selangor

-provide help to customers using products and services from Air Canada and Hong Kong Express Cargo-communicate courteously with customers by telephone, email, letter and face-to-face.-investigate and solve customers' problems, which may be lost tracking and short shipped goods, that have been passed on by regional customer service.-handle customer complaints or any major incidents, such as a unsatisfied rate or wrongly input air waybills invoices and packinglist.-issue refunds or compensation to customers.-keep accurate records of discussions or correspondence with customers.-produce written information for customers, often involving the offloaded cargo and wet cargoes. received due to weather and other operational issues.-write reports and analyse the customer service that your organisation provides.-develop feedback or complaints procedures for customers to use.-manage staff recruitment and appraisals - depending on the size of the organisation these tasks may be carried out by human resource.-train staff to deliver a high standard of customer service.-learn about the General Sales Agent Company products or services and keep up to date with changes.-keep ahead of developments in GSA Company by reading relevant journals, going to meetings and attending courses.

Klia Cargo Village Sepang Selangor

· Lead, Direct and Manage operations for exports for Austrian Airline/Lauda Air / United Parcels Services and Lufthansa Cargo, to ensure that the operations staff executes service agreements at, or above the customer's standards.· Manage daily operation activities (Order and customer management) and work procedures.· Provide quotations as requested by an direct inquiry from customers.· Efficiently handle customers complaints & requirements and recommend corrective action plans.· Build and maintain close relationship with customers, operations, sales and accounts department.· Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands.· Ensure shipment requirements are met and jobs are completed within the prescribed time limit.· Supervise work of all team members and provide appropriate training as needed to ensure achievement of all set goals by the company.· Validate delivery of export documents are timely and accurate.· Responsible for correct and timely provision of all freight documentation to customers/cargo agents.· Developing new cargo agents, building relationships and managing processes with cargo agents.· Manage daily administration (order management for house account customers, deliveries, etc) to ensure operational activities are carried out effectively and efficiently in a timely manner to meet customer requirements.· Investigate and action on all non-conformance and recommend corrective action plans, exceptions and problem escalation.-Prepare adecute montly tonnage and payload reports on respective cargo airline to company CEO.

Klia Sepang Selangor

To co-ordinate all ramp operations relating to operational interface between loading and unloading the aircraft, including the weight and balance, as well as aircraft movements; to comply with all operational, security and safety policies, procedures, standards and processes with the objective to meet flight schedules with most efficient load plans.Valid driver's license . IATA Dangerous Goods Specialist Certificate . Successful completion of all required trainings at FEDEX for Aircraft safety.

Diploma, Architecture Drawing

Spm Grade 1

Activities and Societies: Boys Scout,English Society Treasurer, Tennis Team Player

Education record

Activities and Societies: scout, English Club, Tennis Club