Shamia Davis Email and Phone Number

Streamlined patient intake and post-operative care processes, resulting in a reduction in patient wait times and improved overall patient satisfaction. I led a successful initiative to update and enhance clinic protocols, achieving compliance with new accreditation standards and improving operational efficiency for clinic success. Ensured adherence to healthcare regulations and standards specific to cosmetic surgery, including OSHA, HIPAA, and accreditation requirements, contributing to a compliant and safe clinical environment. Provided superb patient care, handling sensitive situations with perception and empathy, and ensuring a positive patient experience throughout their surgical journey. Identified and resolved issues occurred during surgical procedures or daily operations, applying analytical skills to troubleshoot and execute effective solutions. Ensured precision in clinical documentation and patient records, contributing to high-quality patient care and correct reporting.

Implemented a new training program for registration staff that increased operational efficiency and improved patient satisfaction scores. Spearheaded a system upgrade for EHR and registration software, resulting in a reduction in processing time and enhanced data accuracy. Oversee daily registration operations, including patient check-in, data entry, insurance verification, and appointment scheduling, ensuring efficiency and accuracy in all processes. Analyze current registration processes and implement improvements to enhance operational efficiency, reduce wait times, and streamline patient flow.

Led a patient outreach initiative that increased enrollment in behavioral health programs over a six-month period. Work closely with clinical teams, case managers, and administrative staff to ensure coordinated care and consistent patient transitions between services. Triage crisis calls, assisted with patient treatment plans, medications, PHQ9s and safety plans to ensure that behavioral patient’s safety and comfort were prioritized Verify and validate insurance coverage, benefits, and authorizations for behavioral health services. Act as a liaison between patients, insurance providers, and the organization to resolve billing and coverage issues. Facilitate the enrollment process for new and existing patients seeking behavioral health services, ensuring a smooth and efficient intake experience.