Sr. Workforce Planning Manager
Current
Sep 2023 - Present
AeroLeads people directory · profile
Shamia E. Email & Phone Number
SR. Workforce Planning Manager | Business Intelligence & Analytics
at
The RealReal
1 work email found
@davidsbridal.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
SR. Workforce Planning Manager | Business Intelligence & Analytics
Location
Brooklyn, New York, United States
Company size
Who is Shamia E.? Overview
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Quick answer
Shamia E. is listed as SR. Workforce Planning Manager | Business Intelligence & Analytics at The RealReal, a company with 1801 employees, based in Brooklyn, New York, United States. AeroLeads shows a work email signal at davidsbridal.com and a matched LinkedIn profile for Shamia E..
Shamia E. previously worked as SR. Workforce Planning Manager at The Realreal and Workforce Operations Supervisor at David'S Bridal. Shamia E. holds Bachelor Of Business Intellegence & Analytics, Business/Commerce, General from Devry University.
Company email context
Email format at The RealReal
This section adds company-level context without repeating Shamia E.'s masked contact details.
{first}{last}@davidsbridal.com
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AeroLeads found 1 current-domain work email signal for Shamia E.. Compare company email patterns before reaching out.
Profile bio
About Shamia E.
Leading workforce planning at The RealReal, my role capitalizes on advanced analytical skills and a strategic mindset honed over nearly a decade in workforce management. The RealReal benefits from my expertise in utilizing Genesys Cloud to streamline operations and enhance decision-making processes. My focus on optimizing efficiency and minimizing costs has been pivotal in driving organizational success.At David's Bridal, my leadership in supervising a dynamic team established a foundation of strong forecasting and scheduling strategies, ensuring peak operational performance. Partnering with IT and Payroll/HR departments, I've delivered comprehensive workforce solutions that resonate with corporate goals. This collaborative approach underscores my commitment to innovation and sustained growth within the industry.
Current workplace
Shamia E.'s current company
Company context helps verify the profile and gives searchers a useful next step.
The Realreal
5 roles
Shamia E. work experience
A career timeline built from the work history available for this profile.
Workforce Operations Supervisor
-Supervise a team of 10 employees responsible for forecasting, scheduling, and reporting.- Develop and implement workforce management strategies to optimize efficiency and minimize costs.- Monitor and analyze data to ensure the accuracy of forecasts and schedules.- Collaborate with IT/Networking to ensure that the workforce platforms are up to date with.
Oct 2019 - Jan 2023
Wfm Forecasting & Planning Analyst
- Evaluating data compiled over time for trends in call center metrics, staffing, volume, and activities to identify patterns to identify causes and present solutions.* Forecasting employee attrition rates based off of.
- Monitors calls in queue, excessive talk time, agents in an extended aux status
- Monitors break and lunch schedules, tardiness, and or early departures due to sickness or family emergency to ensure proper staffing levels and adherence
- Conduct analysis and recommend solutions to real-time performance issues
- Analyze past call volume, interval arrival patterns and staffing patterns and provide monthly and other long-range forecasts consisting of required staffing levels to ensure service goals are met
- Provide senior level assistance to Team Manager in reviewing agent requests for time off such as vacation and personal days
Dec 2017 - Oct 2019
Workforce Operations Analyst
- Monitor call volume
- Monitor email volume
- Monitor schedules
- Monitor WFM inbox
- Accountable for the department adherence goal
- Providing feedback on the call center call trends and call volume·
Jul 2016 - Oct 2019
Case Manager
Manage a case load of 15/20 high tech patients. Initiate new and concurrent authorization requests to insurance payers for Home Infusion Therapy.Completes follow-up on pending and or expired authorizations.Review authorization approvals and denials for accuracy and initiate appeal process until the case is overturned, appeal options are exhausted, or a.
May 2013 - May 2016
Team & coworkers
Colleagues at The RealReal
Other employees you can reach at therealreal.com. View company contacts for 1801 employees →
KC
Khair Chibly
Colleague at The Realreal
Union City, New Jersey, United States, United States
View →
ES
Erika Sadlowski
Colleague at The Realreal
San Francisco, California, United States, United States
View →
FA
Fatima Alcala
Colleague at The Realreal
San Francisco, California, United States, United States
View →
JF
Justin Ferretti
Colleague at The Realreal
New York City Metropolitan Area, United States
View →
RS
Rebecca Strong
Colleague at The Realreal
New York City Metropolitan Area, United States, United States
View →
SM
Sydney Maheia
Colleague at The Realreal
New York, New York, United States, United States
View →
ME
Mildred Estevez
Colleague at The Realreal
New York City Metropolitan Area, United States
View →
CS
Chris Straut
Colleague at The Realreal
Bayville, New Jersey, United States, United States
View →
JL
Justine Luong
Colleague at The Realreal
Los Angeles, California, United States, United States
View →
FG
Fernanda Grullon
Colleague at The Realreal
Woodbridge, New Jersey, United States, United States
View →
Khair Chibly
Colleague at The Realreal
Union City, New Jersey, United States, United States
View →
ES
Erika Sadlowski
Colleague at The Realreal
San Francisco, California, United States, United States
View →
FA
Fatima Alcala
Colleague at The Realreal
San Francisco, California, United States, United States
View →
JF
Justin Ferretti
Colleague at The Realreal
New York City Metropolitan Area, United States
View →
RS
Rebecca Strong
Colleague at The Realreal
New York City Metropolitan Area, United States, United States
View →
SM
Sydney Maheia
Colleague at The Realreal
New York, New York, United States, United States
View →
ME
Mildred Estevez
Colleague at The Realreal
New York City Metropolitan Area, United States
View →
CS
Chris Straut
Colleague at The Realreal
Bayville, New Jersey, United States, United States
View →
JL
Justine Luong
Colleague at The Realreal
Los Angeles, California, United States, United States
View →
FG
Fernanda Grullon
Colleague at The Realreal
Woodbridge, New Jersey, United States, United States
View →
2 education records
Shamia E. education
Bachelor Of Business Intellegence & Analytics, Business/Commerce, General
Radiology Technology Cert, Radiologic Technology/Science - Radiographer
FAQ
Frequently asked questions about Shamia E.
Quick answers generated from the profile data available on this page.
What company does Shamia E. work for?
Shamia E. works for The RealReal.
What is Shamia E.'s role at The RealReal?
Shamia E. is listed as SR. Workforce Planning Manager | Business Intelligence & Analytics at The RealReal.
What is Shamia E.'s email address?
AeroLeads has found 1 work email signal at @davidsbridal.com for Shamia E. at The RealReal.
Where is Shamia E. based?
Shamia E. is based in Brooklyn, New York, United States while working with The RealReal.
What companies has Shamia E. worked for?
Shamia E. has worked for The Realreal, David'S Bridal, and The Promptcare Companies.
Who are Shamia E.'s colleagues at The RealReal?
Shamia E.'s colleagues at The RealReal include Khair Chibly, Erika Sadlowski, Fatima Alcala, Justin Ferretti, and Rebecca Strong.
How can I contact Shamia E.?
You can use AeroLeads to view verified contact signals for Shamia E. at The RealReal, including work email, phone, and LinkedIn data when available.
What schools did Shamia E. attend?
Shamia E. holds Bachelor Of Business Intellegence & Analytics, Business/Commerce, General from Devry University.
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