Shamie Selvanathan Email & Phone Number

Kuala Lumpur, MY

Federal Territory Of Kuala Lumpur, Malaysia

• Oversaw and lead daily operations and quarterly projects of the APAC People Experience (eight employees) and Learning Management Systems teams (two employees).
• Strategic advisor for critical stakeholders such as People Business Partners and Advisors, People Shared Services, Talent Acquisition Partners, and IT teams on policies, People processes, and how the People system.
• Reviewed, standardized and simplified onboarding process for APAC, rolled out the APAC Hello Concierge support model for hiring managers and new hires. Conducted cohorts for new hire orientations for efficient resource.
• Established and strengthened support of APAC People Experience team as the front-line HR team that provides critical and time sensitive support to employees.
• Lead process improvement and People SOP creation initiatives to achieve clarity and efficiency within the team and to collaborate better with immediate stakeholders.
• Defined performance metrics for People Shared Services and People Experience teams to ensure high quality support is provided for better employee and team experienceAdvocated transformation through:

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Oversaw and lead the daily operations of the HR Shared Services team (six employees) and the Reporting team (two employees), including the facilitation of all the Onboarding and Offboarding processes together with the.
• Strategic advisor for critical stakeholders such as Recruitment, Payroll, Global Mobility, HR Business Partners, Payroll, Compensation & Benefits, iT and Digital, Facilities, and Finance teams on policies, HR.
• Communicated updates and rolled out changes to the local teams upon running testing and validating processes as a result of working closely with the Global HR Operations teams and the Global Workday team.
• Resolved critical issues in Workday, Oracle, and other cross-platform systems upon consulting the Application Management Services (AMS) teams in the UK and US regions
• Educated, reviewed, and oversaw all procurement-related activities within the HR team as the Procurement Lead and the Key Buyer for the HR team.Major Accomplishments
• Data protection - Created mirror files, accessible only to certain stakeholders to ensure data privacy is secured.

Kuala Lumpur, Malaysia

• Led and coached a team of Programme Coordinators (PCs) and Logistics Support of the L&D on operations.
• Worked closely with the Digital and Facilities team, the Development Consultants, and the learners to ensure the smooth running of all training programs.Major Accomplishments
• Training delivery - Delivered Microsoft Excel and Policy training to improve the work quality of a struggling team which then improved team morale and teamwork. Training rating: 4.13 and 4.56 out of 5.
• Regional process alignment - Supported the L&D team for business process review and process alignment between Malaysia and Vietnam L&D Teams which resulted in the local process improvements in Vietnam.
• L&D Operations 3.0 - Massive revamp of the processes and policies to reduce dependency on coordinators to manage learners within and outside the Vantage Learning Management System (LMS): ○ Processes - Created Google.

Kuala Lumpur, Malaysia

• Led and coached a team of Programme Coordinators (PCs) and Logistics Support of the L&D on operations.
• Worked closely with the Digital and Facilities team, the Development Consultants, and the learners to ensure the smooth running of all training programs.Major AccomplishmentsProject L&D Operations 2.0: Fit for Future
• Process improvement - Initiated, managed, and led a project to improve quality, and turnaround time and provide clarity of roles and responsibilities. Results: The client Satisfaction Survey (CSS) showed significant.
• Created a ticketing system together with the IT team to manage HR and L&D-related requests through a defined mechanism and service level agreement.
• Results: ○ Reduced the number of emails and multiple follow-ups as queries were attended to based on aging of the tickets. ○ Assigned dedicated persons to manage different types of queries for efficiency and faster.

Kuala Lumpur, Malaysia

• Led the second Ramp Plan together with the Mobility and Operations Leadership Teams for clients of approximately 700 new hires. The Ramp Plan’s target was to hire and train Asians who speak their native languages.
• Reviewed, revised, and streamlined the training curriculum to ensure that the information shared with new hires was updated with the client’s requirements.
• Liaised with Operations and Support Teams (Quality & Policy) to identify training needs and coordinate trainers to provide the necessary training for backfilling and upskilling.Major Accomplishments
• Created trackers to manage training all training resources, including trainers, meeting rooms, and training materials.
• Results: Gained a holistic view of the availability of the resources and provided timely refresher sessions for Data Analysts with poor-quality scores to mitigate quality issues.

Kuala Lumpur, Malaysia

• Managed a team of 28 Data Analysts who performed content moderation in a 24x7 operational project.
• Ensured Service Level Agreement, quality, and production targets were achieved on a daily, weekly and monthly basis.
• Liaised with the Policy and Training Team to support analysts to execute their work and improve their performance.Major Accomplishments
• Executive Choice of the Quarter: Rewards & Recognition Global Award for Quarter 2, 2017.
• Team Vietnam (December 2016 – March 2017): 55% reduction in errors in 14 weeks and stabilised fluctuating quality score and maintained above 98.7% for seven weeks consecutively.
• Team Thai (December 2016 – Mar 2017): 65% reduction in errors in 10 weeks.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Worked with Premium Partners to provide better support, especially for urgent requests - conducted Quarterly Partners’ cadence calls with them to share findings based on quarterly reviews on tickets.
• Provided Root Cause Analysis and operational improvement based on escalations received and partner feedback.Major Accomplishment
• Designed and created White Glove Specialist role to provide premium service for critical Hitachi Data Systems clients.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Subject Matter Expert of ANZ team - Liaised with external stakeholders (clients, partners, or requestors) to ensure an accurate renewal quote was delivered as agreed.
• Oversaw daily segregation and task completion. Prepared daily, weekly, and monthly production, quality and SLA reports.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Subject Matter Expert of ANZ and APAC team - Advised on operations matters and prepared purchase orders for the clients.Major Accomplishments
• Winner of SSI KUL Got Talent. Objective: Reduce the time taken to manually color code huge data for the quoting process and reduce human errors in missing out on valid data set by wrong color coding. Results: ○ Created.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Subject Matter Expert (SME) for US & LATAM team - Responsible for handling complex requests as a Senior quoter.
• Performed quality checks on quotations prepared by the juniors, as an auditor.Major AccomplishmentsPhase 2 of Automation Challenge. Objective: Continuous effort to elaborate on the previous project from the “Inter-Team.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Prepared sales quotations in Excel and Siebel Insight System using 14 iInternal and external platforms in a client database.
• Utilised internal CRM to update quotes, booking and purchase orders. Liaised with stakeholders to provide the quote to be delivered as agreed. Major Accomplishments
• 1st runner up of Inter-Team Automation Challenge. Objective: Create a Microsoft Access Database using Excel Macro to hold information and reduce redundancy in looking up information from multiple sources to a single.
• Received “Above + Beyond” 2013 Award.

Selangor, Malaysia

• Created and amended the details of learning contents in the SABA Learning management system.
• Performed quality reviews and prepared the weekly and monthly Quality Check reports for Team Lead and Managers.
• Trained new joiners in Malaysia and India as LDAs and train QC validators in the team.
• Assisted virtual classroom instructors in facilitating sessions as a Live Virtual Classroom Process Facilitator by tracking attendance and assisting learners in resolving technical issues before and during the sessions.
• Facilitated the Global Learning Request Tool Automation Project to reduce manual tasks to a minimal level to maximise the efficiency of other services provided to clients.