Shamie Selvanathan Email & Phone Number

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

● Oversaw and lead daily operations and quarterly projects of the APAC People Experience (eight employees) and Learning Management Systems teams (two employees).● Strategic advisor for critical stakeholders such as People Business Partners and Advisors, People Shared Services, Talent Acquisition Partners, and IT teams on policies, People processes, and how the People system could complement or aid their processes.● Reviewed, standardized and simplified onboarding process for APAC, rolled out the APAC Hello Concierge support model for hiring managers and new hires. Conducted cohorts for new hire orientations for efficient resource management.● Established and strengthened support of APAC People Experience team as the front-line HR team that provides critical and time sensitive support to employees.● Lead process improvement and People SOP creation initiatives to achieve clarity and efficiency within the team and to collaborate better with immediate stakeholders.● Defined performance metrics for People Shared Services and People Experience teams to ensure high quality support is provided for better employee and team experienceAdvocated transformation through:● Championed and advocated usage of Workday Workbook for various reporting purposes. Rolled out APAC Onboarding Tracker that was adopted by AMR and EMEA regions. ● Drive changes and adoption of various Workday modules to replace manual processes that lacked in efficiency and data for reporting purposes and eliminated non-value adding hand-offs.● Eliminated manual process of collecting information by replacing with available technology such as Microsoft Forms, SharePoint files and Teams applications● Created and increased awareness process simplification through usage excel formulas, templatized files, documents and mail merges.● Change ways of working by setting goals that require documentations, SOP and guidelines to be in place to minimize errors and to provide clarity of processes.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

● Oversaw and lead the daily operations of the HR Shared Services team (six employees) and the Reporting team (two employees), including the facilitation of all the Onboarding and Offboarding processes together with the legal, recruitment, digital, and facilities teams.● Strategic advisor for critical stakeholders such as Recruitment, Payroll, Global Mobility, HR Business Partners, Payroll, Compensation & Benefits, iT and Digital, Facilities, and Finance teams on policies, HR processes, and how the HR system could complement or aid their processes.● Communicated updates and rolled out changes to the local teams upon running testing and validating processes as a result of working closely with the Global HR Operations teams and the Global Workday team.● Resolved critical issues in Workday, Oracle, and other cross-platform systems upon consulting the Application Management Services (AMS) teams in the UK and US regions ● Educated, reviewed, and oversaw all procurement-related activities within the HR team as the Procurement Lead and the Key Buyer for the HR team.Major Accomplishments● Data protection - Created mirror files, accessible only to certain stakeholders to ensure data privacy is secured.● Process improvement - Simplified letter preparations, tracking, and recording process. Less time is spent downloading and uploading documents, and all staff-related documents are stored centrally and easily accessible. ● Digitisation - Created automated file using Google AppScript that identifies only the required data from standard reports generated by the system. 60%-time saving was achieved for each data download and was a tool used more frequently.

Kuala Lumpur, Malaysia

● Led and coached a team of Programme Coordinators (PCs) and Logistics Support of the L&D on operations.● Worked closely with the Digital and Facilities team, the Development Consultants, and the learners to ensure the smooth running of all training programs.Major Accomplishments● Training delivery - Delivered Microsoft Excel and Policy training to improve the work quality of a struggling team which then improved team morale and teamwork. Training rating: 4.13 and 4.56 out of 5.● Regional process alignment - Supported the L&D team for business process review and process alignment between Malaysia and Vietnam L&D Teams which resulted in the local process improvements in Vietnam. ● L&D Operations 3.0 - Massive revamp of the processes and policies to reduce dependency on coordinators to manage learners within and outside the Vantage Learning Management System (LMS): ○ Processes - Created Google AppScript to automate repeated, non-value-adding tasks which led to greater visibility of enrollments, withdrawals, and no-shows. ○ System enhancement – corrected and improvised fields in the system which have significantly shifted the accountability to manage withdrawals and movements of training sessions from the coordinators to learners and achieved time-saving. ○ Policies - Created a comprehensive new policy guide for learners while ensuring the quality of the International Education Standard (IES) 7 - Continuing Professional Development (Revised) was not compromised. ○ Designed a Mailing Tool using Google AppScript to send personalised emails to a vast number of recipients for various purposes. The response rate was better with personalised emails than with generic mass emails. ○ Ideated a Google AppScript to automatically extract specific information from a huge report and refresh data to pick up the latest information and assisted a programmer in bringing it to life.

Kuala Lumpur, Malaysia

● Led and coached a team of Programme Coordinators (PCs) and Logistics Support of the L&D on operations.● Worked closely with the Digital and Facilities team, the Development Consultants, and the learners to ensure the smooth running of all training programs.Major AccomplishmentsProject L&D Operations 2.0: Fit for Future● Process improvement - Initiated, managed, and led a project to improve quality, and turnaround time and provide clarity of roles and responsibilities. Results: The client Satisfaction Survey (CSS) showed significant improvement, with all six measurement areas showing improved results compared to the previous year.● Created a ticketing system together with the IT team to manage HR and L&D-related requests through a defined mechanism and service level agreement.● Results: ○ Reduced the number of emails and multiple follow-ups as queries were attended to based on aging of the tickets. ○ Assigned dedicated persons to manage different types of queries for efficiency and faster turn-around time. ○ Conducted Basic Microsoft Excel training for L&D and HR Team. Received a rating of 4.46 out of 5.

Kuala Lumpur, Malaysia

● Led the second Ramp Plan together with the Mobility and Operations Leadership Teams for clients of approximately 700 new hires. The Ramp Plan’s target was to hire and train Asians who speak their native languages within three months to support the content moderation in the client’s social media platform.● Reviewed, revised, and streamlined the training curriculum to ensure that the information shared with new hires was updated with the client’s requirements.● Liaised with Operations and Support Teams (Quality & Policy) to identify training needs and coordinate trainers to provide the necessary training for backfilling and upskilling.Major Accomplishments● Created trackers to manage training all training resources, including trainers, meeting rooms, and training materials. ● Results: Gained a holistic view of the availability of the resources and provided timely refresher sessions for Data Analysts with poor-quality scores to mitigate quality issues.

Kuala Lumpur, Malaysia

● Managed a team of 28 Data Analysts who performed content moderation in a 24x7 operational project.● Ensured Service Level Agreement, quality, and production targets were achieved on a daily, weekly and monthly basis.● Liaised with the Policy and Training Team to support analysts to execute their work and improve their performance.Major Accomplishments● Executive Choice of the Quarter: Rewards & Recognition Global Award for Quarter 2, 2017.● Team Vietnam (December 2016 – March 2017): 55% reduction in errors in 14 weeks and stabilised fluctuating quality score and maintained above 98.7% for seven weeks consecutively.● Team Thai (December 2016 – Mar 2017): 65% reduction in errors in 10 weeks.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

● Worked with Premium Partners to provide better support, especially for urgent requests - conducted Quarterly Partners’ cadence calls with them to share findings based on quarterly reviews on tickets.● Provided Root Cause Analysis and operational improvement based on escalations received and partner feedback.Major Accomplishment● Designed and created White Glove Specialist role to provide premium service for critical Hitachi Data Systems clients.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

● Subject Matter Expert of ANZ team - Liaised with external stakeholders (clients, partners, or requestors) to ensure an accurate renewal quote was delivered as agreed. ● Oversaw daily segregation and task completion. Prepared daily, weekly, and monthly production, quality and SLA reports.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

● Subject Matter Expert of ANZ and APAC team - Advised on operations matters and prepared purchase orders for the clients.Major Accomplishments● Winner of SSI KUL Got Talent. Objective: Reduce the time taken to manually color code huge data for the quoting process and reduce human errors in missing out on valid data set by wrong color coding. Results: ○ Created Microsoft Excel Macro to color code huge sets of data for data massaging automatically. ○ Produced the highest time-saving with increase in productivity with the same number of full-time employees (FTE). ○ Significant time-saving (10.64%) to perform data massaging in Microsoft Excel with 87% accuracy.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

● Subject Matter Expert (SME) for US & LATAM team - Responsible for handling complex requests as a Senior quoter.● Performed quality checks on quotations prepared by the juniors, as an auditor.Major AccomplishmentsPhase 2 of Automation Challenge. Objective: Continuous effort to elaborate on the previous project from the “Inter-Team Automation Challenge.” Results: ○ Added loose files to make it a one-stop database to refer to for daily quoting processes. ○ Replicated the effort for APAC Team to create a similar database of their own. ○ NALA’s Integrated Database was modified and enhanced with added features like user-friendly search functions and innovative filtering options using Microsoft Excel Macro. ○ Microsoft Excel Macro was used to connect replicate files with the main file in a shared drive.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

● Prepared sales quotations in Excel and Siebel Insight System using 14 iInternal and external platforms in a client database.● Utilised internal CRM to update quotes, booking and purchase orders. Liaised with stakeholders to provide the quote to be delivered as agreed. Major Accomplishments● 1st runner up of Inter-Team Automation Challenge. Objective: Create a Microsoft Access Database using Excel Macro to hold information and reduce redundancy in looking up information from multiple sources to a single source. Results:○ Increased efficiency in the quoting process by reducing the number of errors in revenue-impacting areas.○ Increased production (17.70%) with the same number of employees, equivalent to a reduction of three FTEs.● Received “Above + Beyond” 2013 Award.

Selangor, Malaysia

● Created and amended the details of learning contents in the SABA Learning management system. ● Performed quality reviews and prepared the weekly and monthly Quality Check reports for Team Lead and Managers.● Trained new joiners in Malaysia and India as LDAs and train QC validators in the team.● Assisted virtual classroom instructors in facilitating sessions as a Live Virtual Classroom Process Facilitator by tracking attendance and assisting learners in resolving technical issues before and during the sessions.● Facilitated the Global Learning Request Tool Automation Project to reduce manual tasks to a minimal level to maximise the efficiency of other services provided to clients.