Shamila Bashir Email & Phone Number

Walsall, England, United Kingdom

LMS & T&C Platform Activities•Provide professional first point of contact for the team, providing advice, guidance and suitable solutions to our People including management of the Learning and Development Team Inbox and delegating or informing the wider team where necessary.•Handle all learning and development related administration including (but not limited to) invitations, instructions, certifications, room and resource bookings, communication & hospitality bookings. Identify where improvements can be made to add value and reduce inefficiencies, creating the relevant processes and informing/upskilling the team.•Maintenance of T&C's platform for example ensuring the correct structural changes are in place.•Maintain the integrity and accuracy of all People data within the T&C Platform, including oversight of regular data imports from other databases (i.e. HR system and LMS).HR System & Reporting Activities•Provide reports in response to internal or external ad-hoc requests for T&C data / statistics / analysis as required.•Assist with providing top level T&C/CPD/CBT MI progress updates on a regular and / or ad-hoc basis, developing ad-hoc reports within the relevant Platform as necessary.•Maintain accurate and timely personnel and training information on HR database.•Ensure new posts are created and amended as required.•Reporting line changes and maintenance of hierarchy structure.•Working closely with HR Business Partners and other key HR system users to develop their knowledge and use of the system.•Consistently engage with internal customers, making sure what is required is delivered, and making suggested changes where applicable•Project manage the HR System processes and oversee the posts maintenance and structural changes

Walsall

•Provide professional first point of contact for the team, providing advice, guidance and suitable solutions to our People including management of the Learning and Development Team Inbox and delegating or informing the wider team where necessary.•Handle all learning and development related administration including (but not limited to) invitations, instructions, certifications, room and resource bookings, communication & hospitality bookings. Identify where improvements can be made to add value and reduce inefficiencies, creating the relevant processes and informing/upskilling the team.•Maintain the integrity and accuracy of all People data within the T&C Platform, including oversight of regular data imports from other databases (i.e. HR system and LMS).•Provide reports in response to internal or external ad-hoc requests for T&C data / statistics / analysis as required.•Assist with providing top level T&C/CPD/CBT MI progress updates on a regular and / or ad-hoc basis, developing ad-hoc reports within the relevant Platform as necessary.Engineer Certification Activity•Project manage learning and development processes and events associated with engineer training, ensuring all processes and procedures are embedded, driven and supported e.g. joining instructions, registers, evaluation, cross-charging. Challenge stakeholders and internal customers when these are not adhered to whilst maintaining strong interpersonal relationships.•Develop and maintain accurate and easily accessible records and processes for all learning and development activities including recording and monitoring attendance, identifying and proactively owning additional follow up activity where necessary e.g. for non-attendance and evaluation activities.•Oversee the Engineer Qualification process, adding suppliers, raising POs, tracking actual vs planned spend, reviewing requests and reconcile against funding agreement.•Assistance with ad-hoc projects and duties to support the team

Walsall, West Midlands, United Kingdom

•To manage complaints/feedback received via all channels proactively in accordance with the FCA (Financial Conduct Authority) requirements and focusing on TCF (Treating Customer Fairly)•Take full ownership of customers' complaints via all channels•I manage the High Level, Social Media and Affinity Partners complaints along with managing company and client expectations in a professional, timely manner using my own initiative and resources to resolve an issue•I also provide coaching support and take on additional projects which have enhanced my leadership skills.

Birmingham, United Kingdom

•Efficiently processed cash and card payments during busy shopping periods, limiting customer wait times.•Ensured positive customer experiences and elevated brand reputation through attentive, helpful service.•Mentored junior team members, coaching to deliver outstanding service for continued customer satisfaction.•Received and actioned feedback politely and professionally, going the extra mile to deliver positive customer outcomes.•Streamlined purchasing process by helping customers select products according to individual requirements and preferences, optimising customer satisfaction.•Conducted daily warehouse and sales floor stock counts, recording discrepancies and escalating to management.

Birmingham, United Kingdom

•Reviewed accounts to determine payment plan compliance.•Overcame objections by applying advanced training and persuasion techniques.•Conveyed current account information and obtained payments by using pre-scripted statements.•Gathered required information from customers for settlement reviews and followed up on management determined results.•Increased bank revenue using strategic sales and negotiation techniques to close high-value purchases effectively.•Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.