Joined the Direct Tax Technology team to build solutions for Tax Reporting & Compliance team; specifically supporting the Foreign R&C processes.

Lead the Security, System Integrations and Core Platform Services Product Management teams for EY Mobility Platform. My experience in both Product and Development allow me to bridge the gap between the Business Product direction and the Development teams. I ensure comprehensive platform requirements and designs meet the enterprise level solutions EY's Mobility (Business Traveler, Immigration, Social Security and Posted Worker)and Tax Services technologies provide for our clients and their… Show more Lead the Security, System Integrations and Core Platform Services Product Management teams for EY Mobility Platform. My experience in both Product and Development allow me to bridge the gap between the Business Product direction and the Development teams. I ensure comprehensive platform requirements and designs meet the enterprise level solutions EY's Mobility (Business Traveler, Immigration, Social Security and Posted Worker)and Tax Services technologies provide for our clients and their employees. Show less

▪ Upon taking program management ownership of rearchitecting UI of Polaris software that had been overdue for 18 months, released within 6 months. Worked closely with the CTO, CIO, and CEO on a unified Product Development Roadmap. ▪ Consulted the Director of Information Systems to forecast infrastructure and technology needs, deliver secure coding standards, and implement new technology to drive development process change.▪ Reduced by 75% production support tickets by ensuring… Show more ▪ Upon taking program management ownership of rearchitecting UI of Polaris software that had been overdue for 18 months, released within 6 months. Worked closely with the CTO, CIO, and CEO on a unified Product Development Roadmap. ▪ Consulted the Director of Information Systems to forecast infrastructure and technology needs, deliver secure coding standards, and implement new technology to drive development process change.▪ Reduced by 75% production support tickets by ensuring increased product quality before release. ▪ Streamlined communication systems to share technical knowledge between the development team, business analysts, quality assurance, support teams, and payroll operations support. ▪ Built the QA team to accomplish workload goals and produce quality solutions for clients. Defined parameters and implemented QA automation. Show less

▪ Increased company revenue 50% through negotiations and signing of two large clients requiring the overhaul of loan origination systems. ▪ Defined project scope, identified requirements, analysed product problems, and generated solutions for engineering to solve key architecture design glitches. ▪ Led a process improvement project to transition from paper-based mortgage documents to electronic documents and ensure compliance with federal and state regulations. ▪… Show more ▪ Increased company revenue 50% through negotiations and signing of two large clients requiring the overhaul of loan origination systems. ▪ Defined project scope, identified requirements, analysed product problems, and generated solutions for engineering to solve key architecture design glitches. ▪ Led a process improvement project to transition from paper-based mortgage documents to electronic documents and ensure compliance with federal and state regulations. ▪ Designed and delivered an electronic platform to replace manual tasks resulting in eMortgages ready for electronic signatures and eVaulting. Decreased document processing from two days to four hours through a streamlined development system. Show less

▪ Created new revenue streams through professional service contracts, engineering, custom development, technology consultations, and business requirements analysis. ▪ Consulted clients on pre and post-sales technical requirements and recommendations to guarantee success of enterprise technology projects. ▪ Directed custom development projects and unique technology solutions with financial sector clients. Engineered custom development processes for eCommerce integration and… Show more ▪ Created new revenue streams through professional service contracts, engineering, custom development, technology consultations, and business requirements analysis. ▪ Consulted clients on pre and post-sales technical requirements and recommendations to guarantee success of enterprise technology projects. ▪ Directed custom development projects and unique technology solutions with financial sector clients. Engineered custom development processes for eCommerce integration and consultative services. Show less

▪ Initiated an immediate escalation protocol for problem resolution involving key clients resulting in increased client engagement and satisfaction and averting the loss of multimillion dollar revenue. ▪ Liaised between Sales and Product Development to streamline communication, generate process solutions, and demonstrate technology for potential and existing clients. ▪ Directed business analysts, developers, and technical support analysts in 1st, 2nd, and 3rd tier technical… Show more ▪ Initiated an immediate escalation protocol for problem resolution involving key clients resulting in increased client engagement and satisfaction and averting the loss of multimillion dollar revenue. ▪ Liaised between Sales and Product Development to streamline communication, generate process solutions, and demonstrate technology for potential and existing clients. ▪ Directed business analysts, developers, and technical support analysts in 1st, 2nd, and 3rd tier technical troubleshooting, project support, and problem resolution in complex working environments. ▪ Advocated on behalf of clients for business process reviews, technical reviews, systems configuration, and problem resolution with loan origination software. Show less

▪ Directed QA engineering, installation engineering, and release management teams. ▪ Contributed to the architectural design of software security layer, data transaction layer, database structure, web services, and business objects. ▪ Directed QA engineering, installation engineering, and release management teams. ▪ Implemented an automated build process to guarantee timely product delivery and release schedules. Accomplished all timelines, roadmaps, and project… Show more ▪ Directed QA engineering, installation engineering, and release management teams. ▪ Contributed to the architectural design of software security layer, data transaction layer, database structure, web services, and business objects. ▪ Directed QA engineering, installation engineering, and release management teams. ▪ Implemented an automated build process to guarantee timely product delivery and release schedules. Accomplished all timelines, roadmaps, and project deliveries of QA engineering task during tenure. Show less