Lead the operations to ensure program delivery, communication and challenge resolution. Making sure that all the departments are meeting their SLAs and goalsInterviewing and selecting the internal employeesUncovering areas of improvement and finding a solution to the road blocksDirect reports include: 14 Team Leads, 3 Quality Analysts, 100+ Recruiters, 10 Onboarding Specialists, 4 Employee Relation Specialists and 7 Data Entry Operators

Managing the service delivery operation of the Aero & Defense group at Acro. Constantly drive operational improvement. Effectively administer Acro's client and MSP relationship. To make sure that the group is meeting all operational deadlines and SLAs. Hire, train and mentor new joiners.

Leading Acro's service delivery operation by managing and leading a team of recruiters to meet/exceed their targets under predefined SLAs.

As a Practice Leader, I lead Acro’s service delivery operation withinMicrosoft’s practice area, including recruiting activities, to maximizeplacements and meet or exceed all specified performance metrics.Duties included:• Developing, recommending and implementing Acro’s client-specific(Microsoft) staffing strategies, tactics and processes to maximizesubmittals, interviews, hires and customer satisfaction.• Building and managing strong, positive working relationships with allapplicable client staff (hiring managers, HR, purchasing, diversity groupand others), MSP vendor staff and Acro account managers.• Effectively interacting with and building rapport with recruiting teammembers, ensuring that individual recruiters and the practice team meetsubmittal, interview, hire and other applicable metric objectives.• Personally conducting end-to-end recruiting and achieving individualhire goals.• Maximizing revenues, profits and operational efficiencies.• Driving continual improvement of all processes and results.