Shamim Raashid Email & Phone Number

Bangalore

Kochi

Existing Responsibilities:* Installed, configured, and maintained Linux servers, ensuring optimal performance and security.* Managed critical services including Apache, DNS, FTP (Pure, Pro), SSH, and SSL.* Monitored the installation, configuration, and management of mail and database servers.* Monitored a large number of client servers using systems like Nagios and Zabbix for proactive issue resolution.* Implemented server security measures via iptables, CSF, and performed regular backups using tar, scp, and gzip.* Provided technical support for web hosting platforms such as cPanel/WHM, Plesk and Sphera, including server and website migrations.* Diagnosed and resolved root causes of load spikes and spam issues in Linux servers.* Responded to major incident calls, troubleshooting server-related issues effectively.* Conducted custom software installations as per client requirements.* Served as a shift admin, mentoring trainees and guiding them in their tasks.* Delivered technical seminars to team members on relevant topics.* Conducted technical interviews for candidates applying for the Software Engineer role.Additional Responsibilities:* Developed and maintained documentation for server configurations, processes, and troubleshooting guides.* Assisted in the implementation of automation tools to streamline server management tasks.* Contributed to the branding team by managing public content related to the organization.

Kochi

Responsibilities:* Installed, configured, and maintained Linux servers, ensuring optimal performance and security.* Managed critical services including Apache, DNS, FTP (Pure, Pro), SSH, and SSL.* Monitored the installation, configuration, and management of mail and database servers.* Monitored a large number of client servers using systems like Nagios and Zabbix for proactive issue resolution.* Implemented server security measures via iptables, CSF, and performed regular backups using tar, scp, and gzip.* Provided technical support for web hosting platforms such as cPanel/WHM, Plesk and Sphera, including server and website migrations.* Diagnosed and resolved root causes of load spikes and spam issues in Linux servers.* Responded to major incident calls, troubleshooting server-related issues effectively.* Conducted custom software installations as per client requirements.* Served as a shift admin, mentoring trainees and guiding them in their tasks.* Delivered technical seminars to team members on relevant topics.* Conducted technical interviews for candidates applying for the Software Engineer role.

Kochi

Responsibilities:* Provided technical support and troubleshooting for small and medium business customers, addressing server workload issues and resolving reported technical problems.* Utilized web hosting control panels (cPanel, Plesk, Sphera, H-sphere) for troubleshooting and administrative tasks.* Managed critical services including Apache, DNS, FTP (Pure, Pro), SSH, and SSL.* Executed account migrations between servers, including manual, cPanel, and Plesk migrations.* Troubleshot server-level issues in various CMS platforms such as WordPress, Joomla, Magento, and Drupal.* Interacted with clients via chat and email to address technical issues and provide updates.

Kochi

Training Highlights:* Completed extensive training on Linux, web hosting, cPanel, WHM, DNS, database servers, mail servers etc.* Gained proficiency in technical support methodologies and effective ticket handling.Responsibilities:* Provided technical support to small and medium business customers, efficiently managing and resolving support tickets.* Collaborated with the team to troubleshoot and address server workload issues, ensuring optimal performance.* Diagnosed and resolved technical issues reported by customers, facilitating effective problem-solving and solution implementation.* Utilized knowledge gained from the training to support server management and maintenance.* Fostered strong customer relationships through clear communication and timely assistance with technical inquiries.

Executive Mba

Bachelor Of Technology (Btech), Electronics And Communication Engineering