Samuel Hammersley Email & Phone Number

As the Support Manager at Mursion, I lead a cross-functional team of technical support agents, consisting of internal employees and contractors. In this multi-faceted role, I have the pleasure of impacting each phase of the Mursion product lifecycle, including the entire client journey and deep influence in the product roadmap.Responsibilities include:- All Mursion Customer Support channels (phone/e-mail/chat), serving as the ticket escalation point for both internal employees and external clients- Resolution of all critical/urgent escalated tickets and issues- All SLA performance metrics and reporting- Designing and reporting insights for our Product team, advising fixes and new features for future development using data-driven reports- Security Team collaborations, including audits for data integrity & encryption, and employee security hygiene, maintenance, and SOC2 compliance- Client Success Team collaborations, including consultations and support on highly technical client/product discussion callsI also manage many of Mursion's IT initiatives and duties, including: - Administration of Mursion tools, including Google suite, Microsoft suite, Slack, JIRA, and more.- Coordination of employee hardware purchasing and procurement - Software imaging & maintenance- New hire on-boarding and orientation

Orlando, Florida Area

• Show Producer and Performer for cutting-edge musical improvisation group with international recognition• Partners include Disney Parks, ESPN’s Wide World of Sports, Universal Studios, Orlando Magic, and hundreds of university and corporate contracts• Developer and leader of educational performance workshops (Orange County Public Libraries, dozens of FL schools)• Corporate Liaison, ensuring all client requests and project needs are met• Social Media account manager and reach-metrics analyst

Winter Park, Fl

I served as a point of contact for incoming ESL students to become acclimated to life in the U.S. and at Full Sail University, while assessing their English language ability through a series of exams.Job Description:-Assisting with the Writing Center and other student-centered activities regarding English composition students or ESL learners.-Helping the ESL Program Manager in the management and proctoring of language and writing placement tests.-Assisting the ESL Course Directors with the planning and execution of ESL labs and field trips.-Assisting and collaborating with the writing center lab specialist.-Keeping current with tutoring pedagogy and practice.-Maintaining professionalism in the lab environment and assisting students with technology and project implementation.-Assisting the ESL Program Manager in coordinating and implementing monthly Orientations and Graduations.

Winter Park, Fl

I served as the lead point of contact for all of Full Sail University Master’s student records, schedules, grades, and CampusVue data at Full Sail University. I was promoted to "Lab Specialist" in 2014.- Instructor for Continuing Education (CE) courses for Full Sail faculty- Emphasis on relationship building between administration, faculty, and student records specialists for maximum efficiency- Prepared marketing materials and statistics for all student records- Quickly promoted to student-facing workshop instructor in ESL Dept.

Sanlúcar De Barrameda, Spain

I am a "Language and Culture Ambassador", a program sponsored by the Spanish government to encourage students to learn and explore English as a Second Language. I also give private English lessons to teachers and professional language learners.

Indianapolis, Indiana Area

• Personal Assistant to Director of Telecommunications & Project Managers on hospital electrical engineering contracts valued over $30 Million• Held daily conference calls with contacts within supply, shipping, and manufacturing companies on behalf of ERMCO, Inc.• Crafted custom Microsoft Excel expense report template used for record maintenance on a $3 million-dollar YMCA facility contract• Worked with Project Managers and Electrical Engineers to electronically document, organize, and disseminate blueprint specifications & finance records within strict city compliance codes and project deadlines• Coordinated and tracked inter-departmental progress meetings to discuss project statuses, goals, and progress reports

Bloomington, In

• Scheduled, coordinated, and hosted over 70 weekly improvised comedy shows for audiences of 300+ as President of IU’s largest comedy troupe• Created and conducted over 20 group workshops in improvisation, public speaking, leadership, and business collaboration techniques to Indiana University’s Kelley School of Business and related Student Organizations

Plainfield, In

• Black Belt Instructor weekly for beginning, intermediate, and advance students of Tae Kwon Do• Volunteer judge / mentor for youth and adult tournament participants

Danville, In

• Barista for the Hendricks Regional Health Starbucks• Responsible for nightly closeout reporting & accounting, sanitization record maintenance, and cash register

B.A. International Studies, Communication, Spanish, Latin American Studies

Activities and Societies: - Student Events Coordinator - Member, "Full Frontal Comedy" Improv Troupe - Coordinator, "IUCCF: Indiana.

Technical Certificate - Cybersecurity, Network Engineering Technology

Ccna Security