 Focus on retaining existing customers. Attend customer escalation Documentation related with customers. Responsible for online and offline customer care support. Manage customer care policy and process. Build up customer relationship and loyalty. Co-ordinate with sales team for maintains customer relation. Focus on receivables like liase with customers to ensure early registrations, getting monthly receivable statement from Finance Manager, Setting Demand letters to customers/bank and co-ordinate with customers & Bank for necessary sanction of loan amount if any. Maintain CRM and Sales co-ordination. Co-ordinate with advertising agencies and other vendors. Responsible for online marketing and customer relation activities. Carry out administrative tasks such as data input, processing information, completing paper works, filing documents and petty cash handling. Maintain housekeeping of office and surrounding areas, etc.

 Static data update of customer information. Data entry. Maintenance and updating of excel file for the project. Retrieval of documents from omnidocs. Linking of customer signatory details at account level. CIF creation and updation of customer details . Enrichment of customer data. Sending MIS report to the Officer.

 Managing all the sales related activity of the company. Sending Enquiries as per product requirement and specifications of different type of customers like electrical, lighting & Building materials. Handling a high volume of customer enquiries whilst providing a high quality of service to each caller. Effectively communicating with customers in a professional and friendly manner. Receive Quotation and Negotiate price in comparison with market rate and place LPO with the approval from the Management. Ensure safe and timely deliver to the customers and obtain proper acknowledgement thereof. Follow up with the cash and credit purchasing orders and receive items, check quality, quantity and specifications as per the LPO / packing list. Assist in preparing quote to clients, provide information on items and products. Payment follow up. Preparing documents for exports. Issue of materials to the user departments / customers as per the delivery note. Manage the logistics to ensure safe and timely delivery of items to the user department / customers. Maintain housekeeping of office and surrounding areas, etc. Attending the telephone calls Supporting the field sales team Reporting to the managing director  Carry out administrative tasks such as data input, processing information, completing paper works, filing documents and petty cash handling.