Shamna Hameed Email & Phone Number

A postgraduate in Computer Science and Engineering with over 5 years of experience as an Assistant Professor and 3 years of experience as an IT Support Analyst. Academies experience in teaching, research, and scholarly activities, a deep understanding of academic best practices, trends, and advancements with two national conferences, one international conference, and one international journal publication of works in networking and artificial intelligence.Technical experience demonstrates proficiency in diagnosing and resolving hardware, software, and network issues, knowledge of operating systems such as Windows, Mac, and Linux, Strong understanding of network protocols, experience with Active Directory, Exchange Server, Office 365 environments, Microsoft Outlook, and Microsoft Azure Service, Strong customer service orientation, as well as effective communication abilities to connect with individuals at different levels of technical understanding.I pursued Google IT Support and Child Safeguarding certifications.I am currently in search for a job in IT technical Support.