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Shamoni Dzhavelkov is listed as Customer Success Manager at Sportal365, a with 9 employees, based in Sofia, Sofia City, Bulgaria. AeroLeads shows a matched LinkedIn profile for Shamoni Dzhavelkov.
Shamoni Dzhavelkov previously worked as Customer Support Specialist at Sportal365 and Customer Service Representative at Crypto.Com. Shamoni Dzhavelkov holds Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 1 from Technical University Of Sofia.
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Sportal365's Customer Support Specialist, my role revolves around optimizing support workflows and enriching client relationships through effective communication and tailored training sessions. Leveraging a Bachelor of Engineering from the Technical University of Sofia, I apply methodical problem-solving skills to enhance our customer service delivery.Notably, I've advanced our knowledge base with innovative voice-over videos and led the successful Sportal365 Webinar Series. My commitment to customer success is reflected in improved response times and the seamless onboarding of new clients, ensuring a robust, user-centric support system.
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Sofia, Sofia City, Bulgaria
- Conduct product demonstrations for new clients.- Lead the client onboarding process to ensure a smooth adoption experience.- Draft and manage license agreements and their annexes.- Oversee additional integrations to ensure seamless implementation.- Collaborate with clients to help them achieve their goals using our product.- Build strong relationships to enhance client success and satisfaction.
Sofia, Sofia City, Bulgaria
Responsibilities:- Responding promptly and professionally to customer inquiries via email.- Managing and optimizing support workflows for efficiency.- Conducting virtual and in-person training sessions for clients.- Showcasing our product through engaging demos for potential and new clients.- Overseeing and managing the company's LinkedIn page.- Creating and maintaining a user-friendly knowledge base.- Hosting the Sportal365 Webinar Series.- Onboarding new clients.Achievements:- Improved response time for customer inquiries.- Successfully implemented new training strategies.- Enhanced our knowledge base with voice-over videos.- Successfully hosted the Sportal365 Webinar Series.- Effectively onboarded new clients.Skills:- Customer support and issue resolution.- Workflow optimization.- Virtual and in-person training.- Product demonstration.- LinkedIn management.- Knowledgebase creation and maintenance.- Effective communication.- Webinar hosting.- Client onboarding.Impact:- Contributing to high customer satisfaction.- Collaborating with the team for operational efficiency.- Increasing client engagement through effective webinars.- Improving client retention with successful onboarding processes.
Bulgaria, Sofia
- working with client over the world- pitching clients- working with personal data- reach daily goals
Bulgaria
-Analyse and interpret testing results and report deviations-Ensure technical support to maintenance (buy-off, training, preparation of working documents)-Follow technical condition of the machines-Register all events throughout a system and shift report-Changeover and adjustment of the assigned equipment-Follow the equipment maintenance plan-Support the team with operator’s activities if needed
Bulgaria
Technical support for Sky.- Explaining customer how to fix his broadband/landline- Booking engineers- Follow through of a case- Technical knowledge of broadband, landline, router
Other employees you can reach at sportal365.com. View company contacts for 9 employees →
Boris Bachvarov
Colleague at Sportal365Sofia, Sofia City, Bulgaria
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Ivan Bakalov
Colleague at Sportal365Sofia, Sofia City, Bulgaria
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Metodi Gachev
Colleague at Sportal365Plovdiv, Bulgaria
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Martin Kalchev
Colleague at Sportal365Bulgaria
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KP
Kiril Petrov
Colleague at Sportal365Sofia, Sofia City, Bulgaria
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SD
Silvia Derilova-Ivanova
Colleague at Sportal365Sofia, Sofia City, Bulgaria
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Quick answers generated from the profile data available on this page.
Shamoni Dzhavelkov works for Sportal365.
Shamoni Dzhavelkov is listed as Customer Success Manager at Sportal365.
Shamoni Dzhavelkov is based in Sofia, Sofia City, Bulgaria while working with Sportal365.
Shamoni Dzhavelkov has worked for Sportal365, Crypto.Com, Allvotec, Bulgarian Online Research, and Dortome Bg Ltd.
Shamoni Dzhavelkov's colleagues at Sportal365 include Boris Bachvarov, Ivan Bakalov, Metodi Gachev, Martin Kalchev, and Kiril Petrov.
You can use AeroLeads to view verified contact signals for Shamoni Dzhavelkov at Sportal365, including work email, phone, and LinkedIn data when available.
Shamoni Dzhavelkov holds Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 1 from Technical University Of Sofia.
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