I am an experienced customer service professional with a solid foundation in information technology, eager to bring my unique skill set to a dynamic team. My career journey has been diverse, starting as a bus driver where I consistently delivered excellent service and assisted passengers with information. This role honed my ability to remain calm under pressure and communicate effectively with a wide range of people.My passion for IT began during my time as a retail manager at Burger King, where I developed a keen interest in technology and data management, creating Excel spreadsheets for end-of-day sales reports, rotas, and stock counts. This experience inspired me to pursue further education and training in the IT field.I am currently enhancing my IT skills by refreshing my knowledge of Microsoft applications through practical exercises and tutorials. Additionally, I am working towards an online CompTIA A+ certification and have completed a Python programming course on Udemy. I am also exploring Azure to build a foundational understanding of cloud computing. To stay informed about typical IT support issues, I regularly engage with educational content on platforms like YouTube.I am dedicated to continuous learning and staying up to date with emerging technologies, tools, and techniques in the IT industry. I am initiative-taking by the opportunity to leverage my customer service experience and growing IT expertise to contribute to a forward-thinking team. My goal is to assist and support others through my knowledge, while continuously developing my skills in a professional environment.